Front Desk Executive

5 days ago

Vasco da Gama, India ALTR NATIV Full time

About ALTR NATIV ALTR NATIV is a social lifestyle hotel in Morjim that merges hospitality, community, and creativity. Designed for modern travelers, the property blends a boutique stay with vibrant social spaces, music, art, and curated events. Role Overview As the Host at ALTR NATIV, you are the first and last touchpoint of the guest experience. You embody the brand's personality, social, relaxed, and intuitive, while managing check-ins, guest relations, and daily front desk operations. Key Responsibilities Front Desk Responsibilities: - Manage smooth and efficient guest check-ins and check-outs using the hotel's PMS system. - Handle booking confirmations, room allocations. - Respond promptly to emails, messages, and walk-in inquiries. - Coordinate with housekeeping for room readiness and maintenance requests. - Ensure the lobby and reception area are always organized and inviting. Operational Oversight: - Monitor and manage reservations, cancellations, and room assignments, maintaining accurate records. - Coordinate with housekeeping and maintenance teams for room readiness and guest satisfaction. - Maintain inventory of front office supplies and coordinate orders as needed. Crisis and Conflict Management: - Address guest complaints effectively, resolving issues with professionalism and empathy. - Stay prepared to handle emergencies, including guest evacuations or first aid situations if needed. Host & Guest Experience Responsibilities: - Greet and engage all guests upon arrival, offering a welcoming, personalized experience. - Share information about the hotel, café menu, ongoing events, and local recommendations. - Anticipate guest needs and proactively offer assistance. - Assist with event check-ins, ticketing, or artist/partner coordination. - Support community engagement by connecting guests to like-minded travelers and locals. - Capture moments and assist the marketing team with content opportunities when appropriate. - Handle guest complaints with empathy and swift resolution. Personal Attributes - Personable: Warm, friendly, and approachable, with a genuine interest in guest satisfaction. - Detail-Oriented: Strong attention to detail, especially in managing guest experiences and record-keeping. - Proactive: Takes initiative in enhancing the guest experience, team performance, and operational efficiency.

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