Immediate Start: Customer Support Specialist

7 days ago


Hyderabad India Brillio Full time

Job Description Job Title: BPO / KPO Executive (International Voice Process) Location: Hyderabad, India Experience: 02 Years Employment Type: Full-time About the Role: We are looking for enthusiastic and customer-focused individuals to join our BPO/KPO team in Hyderabad. The ideal candidate will handle customer interactions, process data, and ensure a high level of accuracy and professionalism in every task. Key Responsibilities: - Handle inbound/outbound calls, chats, or emails to assist customers with their queries or service requests. - Manage customer interactions effectively while maintaining service quality and response time. - Perform back-office tasks such as data processing, documentation, and reporting for voice process). - Resolve customer issues or escalate them to the appropriate department when required. - Maintain accurate records of all interactions in CRM systems. - Ensure adherence to company policies, SLAs, and quality standards. - Collaborate with internal teams to ensure a seamless customer experience. Required Skills & Qualifications: - Bachelor's degree in any discipline (graduates and freshers welcome). - 02 years of experience in BPO, KPO, customer service, or related roles. - Excellent verbal and written communication skills in English. - Strong problem-solving skills with a customer-first mindset. - Good typing speed and computer literacy (MS Office, CRM tools). - Willingness to work in rotational shifts (including night shifts, if required).



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