Intune/SCCM Admin

Key Areas of Responsibility include:

- Windows Workstation Computing
- Mac Workstation Computing
- Beyond Trust Rights Administration
- Intune / SCCM Infrastructure Administration and Operations:
- Install & administer SCCM Primary & Secondary Server software, including Management Points, Cloud Management Gateway (CMG)
- Co-Managed device management.
- Install & administer SQL used for SCCM.
- Monitor application performance against accepted parameters.
- Implement appropriate actions to control, correct, or improve SCCM performance.
- Perform routine maintenance operations on the application (daily/weekly checks), including:
- Updates to Express Metrics & ServiceNow database.
- Ensure integrity of SCCM database.
- Perform updates to the SCCM application as required (patches, hotfixes, service packs).
- Intune / SCCM Infrastructure Support and Trouble Management:
- Respond to, analyze, resolve, and close Problem support tasks resulting from customer contact with the help desk and application monitoring. (Level 1 support)
- Respond to, analyze, resolve, and close Work Request support tasks resulting from customer requests to the help desk. (Level 1 Support)
- Execute disaster recovery procedures for SCCM Primary, Secondary Servers, including Distribution Points & SQL Server.
- Identify appropriate corrective action. (CLCA)
- Provide 2nd/3rd level support for SCCM clients.
- Intune / SCCM Device/Profile Management
- Create Configuration Profiles
- Create Compliance Policies
- Device Life Cycle
- Enroll the mobile devices (iOS, macOS, Windows 10, and Android)
- Retire and Wipe Devices
- Device Provisioning.
- Set ESP and other profiles for Windows Autopilot.
- Company portal Branding
- Windows Hello for Business
- Intune / SCCM Software Distribution:
- Intune Application Creation and Deployment/Assignment
- Upload and Configuring LOB applications (Windows, macOS, iOS/iPad OS, and Android)
- Convert packaged application to Intune compatible file and upload it as Win32 app.
- Upload and Configuring Store applications (Windows, Apple, and Google)
- Deploy LOB / Store applications to a group of users (AAD)/computers/mobile devices (Windows, macOS, iOS/iPadOS, and Android)
- Monitor application deployment status.
- Group/s Management for deployment/s.
- Create SCCM packages (for English & non-English clients).
- Translate user-readable files (e.g., MoreInfo, pop-up windows) **
- Distribute Intune / SCCM packages to clients in all regions.
- Administer software metering.
- Distribute licensed software to individual clients.
- Add/Remove Packages and modify description of package that is displayed on the SDC / Company Portal.
- Provide 2nd-level support for software distribution problems.
- Intune / SCCM Reporting:
- Provide hardware & software inventory reports (~100 per month).
- Provide software usage reports (software metering).
- Administer Web Reporting site (add custom reports)
- Customize hardware Inventory as per CANDESCENT requirements (Update SMS_DEF.MOF and Configuration.MOF
- PowerBI reports
- Intune / SCCM Installation Organizing/Coordination:
- Coordinate administrative project activities, including scheduling, tracking, reporting, and change management, that impact components of the infrastructure.
- Complete metrics/utilization reporting on designated operational review cycles
- Intune / SCCM Technical Communications and Consulting:
- Present verbal and written technical information to technical and non-technical audiences.
- Act as liaison or point of contact with customers, third parties, and internal organizations on technical issues.
- Intune / SCCM Patching for managed workstations and servers:
- Manage patches for all workstations & non-ITS servers.
- Update and perform cleanup in WSUS on a regular basis.
- Approve and package security updates deemed necessary by security.
- Test and deploy updates to workstations and servers on an approved roll out schedule.

BASIC QUALIFICATIONS

- BS or associate degree/Technical Certification or equivalent job experience required
- Minimum of 7 years' experience with Windows 10 and Windows 11 workstation management
- Minimum of 7 years of experience with Windows endpoint management utilizing industry standard tools
- Minimum of 7 years of experience using custom Windows Package creation and distribution
- Minimum of 7 years of experience in Windows interoperability with AD, LDAP and Kerberos experience.
- Minimum of 7 years of experience supporting client and server environments, printing/firewall/routing technologies and industry standard networking technologies: (LAN/WAN, SMTP, VPN, DNS, DHCP)

PREFERRED QUALIFICATIONS

- Experience managing Mac and Mac OS workstations
- Experience with Beyond Trust
- Experience with Crowdstrike Security Software
- Experience with Azure Cloud Virtual Machine
- Experience with scripting in PowerShell or compatible language.
- Experience of working in an international / large enterprise environment.

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