Telesales Manager

2 weeks ago


Mumbai, India Acme Services Full time

Job Description - Telesales Experience: Should have a hardcore telesales background and could have been selling any product. Insurance background (Health/Motor/Life) is preferred. - Operations Management: Responsible for managing operations seamlessly and ensuring timely SLA delivery along with maintaining high levels of employee and customer satisfaction. - Sales Management: Responsible for Insurance Sales (Health/Motor/Life) - preferred experience. - Client Relationships: Establish and manage relationships/engagement with clients. - Sales Targets: Manage day-to-day sales targets in a B2C Sales environment. - Field Visits: Conduct field visits with the team to ensure smooth operations and team support. - Staff Monitoring: Monitor and document work schedules of staff and absences. - Team Coaching & Mentoring: Coach and mentor Team Leads to help them better manage their teams. - Work Management: Manage and measure team performance and work quality. - Sales Pressure Management: Ability to handle sales pressure effectively. - Communication Skills: Excellent verbal and written communication skills. - Reporting Skills: Strong external and management reporting skills. - Shrinkage/Attrition Management: Understands shrinkage and attrition, and knows how to manage them effectively.


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