Customer Support Specialist

1 day ago

Mumbai, India Scrollengine Labs Full time

Role Description We are looking for a Shopify Technical Support Specialist who has hands-on experience working with Shopify support, merchants, and Shopify apps. You'll be the first point of contact for merchants using our Shopify apps, helping them resolve technical issues, understand product functionality, and ensure a smooth experience.If you've previously worked in Shopify support, a Shopify app company, or handled Shopify merchant queries, this role is perfect for you. Key Responsibilities - Provide technical support to Shopify merchants via email, chat, and tickets. - Troubleshoot issues related to Shopify apps, Order flows (Local Delivery, Pickup, Click & Collect), and Theme conflicts and checkout behavior. - Communicate clearly with merchants to understand problems and provide solutions. - Coordinate with the engineering/product team for bug reports and feature clarifications. - Assist merchants with App setup and configuration. - Document recurring issues and create internal FAQs / help guides. - Maintain high customer satisfaction and quick turnaround times. Qualifications - Prior experience working with Shopify Support OR Shopify App Support (Mandatory) - Strong understanding of Shopify Admin, Shopify apps & app installation flows - Experience handling merchant-facing support (B2B SaaS preferred) - Basic technical understanding of Shopify themes - Excellent written and verbal communication in English What we are looking for - Customer-first mindset - Strong problem-solving skills - Ability to work independently and take ownership - Comfortable working with fast-growing SaaS products - Willingness to learn and adapt in a dynamic startup environment Company Description Scrollengine is an AI-driven logistics platform designed specifically for Shopify and e-commerce businesses. It empowers merchants ranging from startups to rapidly growing brands by automating last-mile delivery, store pickup, and post-purchase processes through superior integrations and real-time data. Scrollengine offers core features such as AI-Optimized Routing, Live Order Tracking, Branded Notifications, a Driver Mobile App, and Store Pickup Management, all of which enhance operational efficiency and customer satisfaction. Fully integrated with Shopify, Scrollengine eliminates the need for complex setups, ensuring a seamless experience for users. Thousands of merchants trust Scrollengine for reducing delivery costs, optimizing operations, and elevating the customer journey.

  • Customer Support Specialist

    3 days ago

    Mumbai, India CareerXperts Consulting Full time

    We are looking for a Customer Support Specialist who takes ownership of customer issues and ensures timely, accurate, and empathetic resolution. This role requires strong communication skills, attention to detail, and the ability to work across teams to deliver a smooth customer experience.Key ResponsibilitiesAct as the first point of contact for customer...

  • Customer Support Executive

    4 days ago

    Mumbai, Maharashtra, India D Analytical Support Full time

    About the RoleWe are looking for dynamic and enthusiastic individuals to join our International Voice Process in Mumbai, where you will be supporting a leading healthcare client. This role involves providing exceptional customer service through outbound calls, assisting with document collection, and supporting the team of underwriters in the healthcare...

  • Customer Support

    2 weeks ago

    Mumbai, Maharashtra, India White Force Full time

    URGENT HIRING for Customer Support Sales Specialist US Shift Location Remote Compensation 6 LPA - 8 LPA Performance-Based Incentives Shift Evening Graveyard Working Days Weekdays Weekends Max

  • Senior Customer Support Specialist

    21 hours ago

    Mumbai, India Apport Software Solutions Private Limited Full time

    We are seeking a Senior Customer Support Specialist with a strong background in computer science or computer engineering. The ideal candidate will have extensive experience in technical support, a deep understanding of SaaS platforms, and the ability to provide solutions to complex technical issues. You will play a crucial role in maintaining the highest...

  • Customer Support Specialist

    21 hours ago

    Mumbai, India Apport Software Solutions Private Limited Full time

    We are seeking a  Customer Support Specialist  The ideal candidate will have extensive experience in technical support, a deep understanding of SaaS platforms, and the ability to provide solutions to complex technical issues. You will play a crucial role in maintaining the highest level of customer satisfaction through expert resolution of technical...

  • Customer Support Specialist

    3 days ago

    Mumbai, Maharashtra, India Cloud Counselage Full time

    TO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ (4L+ MEMBERS FROM 35+ COUNTRIES)Job Overview:Looking for someone who can pick up on new systems quickly, thrive in ambiguity, and enjoy creating relationships with who they serve. A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems...

  • IT Support Specialist

    1 day ago

    mumbai, India beBeedesktopsupport Full time

    Desktop Support RoleWe are seeking a skilled and customer-focused Desktop Support Specialist to join our IT team. The ideal candidate will provide first-level technical support, resolve hardware/software issues, and ensure smooth IT operations for end-users.Provide desktop support for end-users, both on-site and remotely.Install, configure, and troubleshoot...

  • Customer Support Executive

    2 days ago

    Mumbai, India Aditi Tracking Support pvt Ltd Full time

    **Qualification: HSC (with min. 6 months Exp.)** **Graduate (Fresher’s can also apply)** **ROLES & RESPONSIBILITY**: **Customer Focus** - Take ownership of each customer while empathizing and prioritizing customer needs. - Resolve conflicts and manage customer expectations. - Determine customer needs and provide appropriate solutions through relationship...

  • Customer Support Specialist

    2 weeks ago

    Navi Mumbai, India CSafe Full time

    CSafe is looking for a Customer Support Specialist to join our world-class global customer service team. This role is responsible for Asia Pacific customer base, but will be performed From Panvel Office, Maharashtra, India. Standard Working schedule is Monday through Saturday from 09:00 am to 05:00 pm. You will be responsible for supporting the commercial...

  • Customer Support Specialist

    3 weeks ago

    Navi Mumbai, India CSafe Full time

    CSafe is looking for a Customer Support Specialist to join our world-class global customer service team. This role is responsible for Asia Pacific customer base, but will be performed From Panvel Office, Maharashtra, India. Standard Working schedule is Monday through Saturday from 09:00 am to 05:00 pm. You will be responsible for supporting the commercial...