Senior Customer Support Specialist
1 week ago
We are seeking a Senior Customer Support Specialist with a strong background in computer science or computer engineering. The ideal candidate will have extensive experience in technical support, a deep understanding of SaaS platforms, and the ability to provide solutions to complex technical issues. You will play a crucial role in maintaining the highest level of customer satisfaction through expert resolution of technical queries and issues. Responsibilities Provide advanced technical support to customers via phone, email, or chat. Diagnose and troubleshoot complex software issues with a focus on rapid resolution. Stay abreast of product updates and changes, ensuring accurate and timely information is provided to customers. Collaborate with the development team to report and resolve product bugs and malfunctions. Develop and maintain in-depth product knowledge and expertise. Create and update technical documentation and user guides. Conduct product training sessions for customers and internal teams as needed. Monitor and analyze trends in customer issues to provide feedback to the product and engineering teams. Lead and mentor junior technical support team members. Requirements Bachelor’s degree in Computer Science, Computer Engineering, or a related field; Master’s degree preferred. Minimum of 5 years of experience in technical support, ideally in a SaaS environment. Strong problem-solving skills and ability to handle complex technical queries. Excellent communication and customer service skills. Deep understanding of software, databases, and cloud technologies. Proficiency in ticketing, chat software. Ability to work independently and in a fast-paced startup environment. What we offer A competitive salary and benefits package. Opportunities for professional growth and advancement. A dynamic, creative, and supportive work environment.
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Senior Customer Support Specialist
4 weeks ago
Mumbai, India Double Ticks Full timeJob Description We are seeking a Senior Customer Support Specialist with a strong background in computer science or computer engineering. The ideal candidate will have extensive experience in technical support, a deep understanding of SaaS platforms, and the ability to provide solutions to complex technical issues. You will play a crucial role in maintaining...
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Learning Support Specialist
1 day ago
Mumbai, Maharashtra, India Brookdale Senior Living Full time ₹ 8,00,000 - ₹ 24,00,000 per yearSub-DepartmentLearning | Academic DeliveryJob posted onOct 07, 2025Employee TypePermanentExperience range (Years)4 years - 8 yearsFunctional AreaMaster Team NameAbout EmeritusEmeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It...
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Customer Support Specialist
2 weeks ago
Mumbai, Maharashtra, India RV FINANCE Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionRV FINANCE is an investment banking company based out of Luneville, Grandest, France. The company is committed to providing top-tier financial services and investment solutions. Situated at 81 Rue D'Alsace, RV FINANCE enjoys a strong presence in the finance sector, delivering reliable and expert support to its clients globally.Role...
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Customer Support Specialist
2 weeks ago
mumbai, India Probitas Insurance Brokers Pvt. Ltd. Full timeCompany Description Probitas Insurance Brokers Pvt. Ltd. is a professional and transparent insurance broking company designed to meet the insurance needs of corporate, SME, and retail customers. Leveraging rich and varied experience, Probitas helps clients select the most appropriate insurance products while providing full support during claims to ensure...
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Customer Support Specialist
2 weeks ago
Mumbai, India Probitas Insurance Brokers Pvt. Ltd. Full timeCompany Description Probitas Insurance Brokers Pvt. Ltd. is a professional and transparent insurance broking company designed to meet the insurance needs of corporate, SME, and retail customers. Leveraging rich and varied experience, Probitas helps clients select the most appropriate insurance products while providing full support during claims to ensure...
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Customer Support Specialist
2 weeks ago
Mumbai, India Probitas Insurance Brokers Pvt. Ltd. Full timeCompany DescriptionProbitas Insurance Brokers Pvt. Ltd. is a professional and transparent insurance broking company designed to meet the insurance needs of corporate, SME, and retail customers. Leveraging rich and varied experience, Probitas helps clients select the most appropriate insurance products while providing full support during claims to ensure...
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Customer Support Specialist
2 weeks ago
Mumbai, India Probitas Insurance Brokers Pvt. Ltd. Full timeCompany Description Probitas Insurance Brokers Pvt. Ltd. is a professional and transparent insurance broking company designed to meet the insurance needs of corporate, SME, and retail customers. Leveraging rich and varied experience, Probitas helps clients select the most appropriate insurance products while providing full support during claims to ensure...
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Customer Support Specialist
2 weeks ago
Mumbai, India Probitas Insurance Brokers Pvt. Ltd. Full timeCompany DescriptionProbitas Insurance Brokers Pvt. Ltd. is a professional and transparent insurance broking company designed to meet the insurance needs of corporate, SME, and retail customers. Leveraging rich and varied experience, Probitas helps clients select the most appropriate insurance products while providing full support during claims to ensure...
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Customer Support Specialist
2 weeks ago
Mumbai, India Probitas Insurance Brokers Pvt. Ltd. Full timeCompany Description Probitas Insurance Brokers Pvt. Ltd. is a professional and transparent insurance broking company designed to meet the insurance needs of corporate, SME, and retail customers. Leveraging rich and varied experience, Probitas helps clients select the most appropriate insurance products while providing full support during claims to ensure...
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Customer Support Specialist
2 weeks ago
Mumbai, India Probitas Insurance Brokers Pvt. Ltd. Full timeCompany DescriptionProbitas Insurance Brokers Pvt. Ltd. is a professional and transparent insurance broking company designed to meet the insurance needs of corporate, SME, and retail customers. Leveraging rich and varied experience, Probitas helps clients select the most appropriate insurance products while providing full support during claims to ensure...
