[High Salary] Assistant Operations Manager

4 days ago


Mumbai, India Firstsource Full time

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies. To know more about Firstsource please visit our website www.firstsource.com Job location : Mumbai Position : Assistant Manager/Manager-Operations Experience : 7-10+ years of work experience with at least 4+ years in Operation for Telecom process mandatory and Looking for Diversity candidates. Role & Responsibilities: - Supervise and lead a group of Team Leads and associates to meet all SLA’s relative to any and all functions in the Department - Maintain daily, weekly and monthly production reports - Drive customer experience metrics - Meet all key SLAs and KPIs - Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects - Provide recommendations for strategies and process improvements to add value to teams and clients - Coordinate with other internal support teams to ensure seamless production by the operations team Knowledge and Skills - Good Analytical and Logical Skills - Good knowledge of MS Office - Team Leading Skills - Mentoring and motivating skills. - Coaching and feedback skills. - Positive attitude - Flexibility to work in shifts - Confident - Energetic and Enthusiastic ⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses. Contact Person; Reena Baldota Email id-reena.baldota@firstsource.com



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