Senior Oci Service Reliability Engineer

Company Description Version 1 has celebrated over 29 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success Version 1 has several strategic technology partners including Microsoft AWS Oracle Red Hat OutSystems and Snowflake We re also an award-winning employer reflecting how employees are at the heart of Version 1 We ve been awarded Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards Global Microsoft Modernising Applications Partner of the Year Award 2023 AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023 As a consultancy and service provider Version 1 is a digital-first environment and we do things differently We re focused on our core values using these we ve seen significant growth across our practices and our Digital Data and Cloud team is preparing for the next phase of expansion This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally Duties Responsibilities Will be the Subject Matter Expert SME supporting our customers running their platforms on OCI Will be handling 3rd level support Change Requests and small projects for our OCI customers Will be the OCI technical lead on the 3rd level support team Working hours will be Irish UK business hours Support multiple clients across multiple technologies Mentoring of junior team members Consult with customers and across a cross-team environment Documentation and development of designs processes and procedures Work within a structured ITIL ISO20000 IT Service Management environment Works directly with client to gather requirements design solutions build proof of concepts and implement solutions Excellent presentation and reporting skills arising from customer facing and on-site experience Very strong verbal presentation and interpersonal skills are required Escalation point for major incidents investigations Qualifications Experience Required 5 years working in IT with proven experience in a support role 3 years experience working directly on OCI Strong first-hand experience of designing building and supporting cloud solutions Interpreting understanding and solving complex technical problems incidents Ability to influence internal teams and customers Consultancy project delivery experience with client facing background Strong experience across multi-server stand alone and clustered solutions Excellent troubleshooting skills required Technical Skills Experience with Exadata Cloud Customer ExaCC and or Exadata Cloud Service ExaCS Experience of working with OCI networking FastConnect Experience of debugging network routing and network security group issues within OCI Experience of user management and IAM policies with OCI Proven experience working with containerisation E g managing clutter deployment sizing updates maintenance patching etc Containerisation technologies required Docker Podman OCI Container Engine for Kubernetes OKE DevOps - Terraform - Able to do full implementations of cloud infrastructure builds using terraform This includes all network components and IaaS PaaS components Linux - Administrative skills such as creating user accounts and mounting block volumes a candidate with basic Linux command line skills will still be considered Desirable skills Able to configure Linux environments using ansible a candidate without this skill will still be considered but this would be advantageous Database - Experience with Oracle database s is advantageous Basic experience such as tns connections to Oracle database how to work with database links Experience working with autonomous databases would be advantageous Experience working with Oracle Integration cloud particularly provisioning and working with connectivity agents The ability to create and work with integrations is not a requirement Required Qualifications Certifications Oracle Cloud Infrastructure 2023 Architect Associate 1Z0-1072-23 Desirable Qualifications Certifications Any Professional OCI certification would be highly desirable e g Oracle Cloud Infrastructure 2024 Certified Architect Professional Certification Hashicorp Terraform Associate Linux Certification ITIL 4 Foundation Additional Information At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their well-being professional growth and financial stability One of our standout advantages is the ability to work with a hybrid schedule along with business travel allowing our employees to strike a balance between work and life We also offer a range of tech-related benefits including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology We prioritise the health and safety of our employees providing private medical and life insurance coverage as well as free eye tests and contributions towards glasses Our team members can also stay ahead of the curve with incentivized certifications and accreditations including AWS Microsoft Oracle and Red Hat Our employee-designed Profit Share scheme divides a portion of our company s profits each quarter amongst employees We are dedicated to helping our employees reach their full potential offering Pathways Career Development Quarterly a programme designed to support professional growth