Malayalam voice process

4 weeks ago

Bengaluru, Karnataka, India Dhanasekar Yogavalli (Proprietor Of Vertical Solutions) Full time
Job Description

Description

We are seeking freshers/entry-level candidates for the position of Malayalam Voice Process. The ideal candidate will be responsible for assisting customers through voice communication, ensuring high levels of customer satisfaction.

Responsibilities

- Communicate effectively with customers in Malayalam to understand their needs and provide assistance.
- Handle inbound and outbound calls with professionalism and courtesy.
- Resolve customer inquiries and complaints in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and achieve performance targets.

Skills and Qualifications

- Fluency in Malayalam (spoken and written) is essential.
- Good communication skills in English.
- Ability to handle customer queries with patience and empathy.
- Basic computer skills and familiarity with CRM software is a plus.
- Strong problem-solving skills and attention to detail.

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