Voice Process

4 weeks ago

Bengaluru, Karnataka, India Jobshop Full time
Job Description

- We are seeking a dynamic and motivated individual to join our team as a Voice Process Executive in India. The ideal candidate will be responsible for managing customer interactions through calls, ensuring customer satisfaction, and providing support for various inquiries.
- Handle inbound and outbound calls for customer support.
- Provide accurate information and resolve customer queries in a timely manner.
- Maintain a high level of customer satisfaction through effective communication.
- Document and track customer interactions in the CRM system.
- Collaborate with team members to improve service delivery and customer experience.
- Excellent verbal and written communication skills in English and Hindi.
- Proficiency in using computer applications and CRM software.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle pressure effectively.
- Prior experience in a voice process role is preferred but not mandatory.

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