Loan Servicing

Job Description

Join the firm that FORTUNE has named one of the top five World's Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career.

As a Loan Servicing Specialist II within JPMorganChase, you will play a crucial role in managing an assigned portfolio of loans, ensuring adherence to established routines and procedures. Your work will involve interpreting loan documents, interacting with stakeholders, and overseeing deadlines, all under regular supervision. You will apply your growing knowledge of conflict management and critical thinking to identify and resolve routine issues, escalating any unusual situations to senior team members. Your ability to listen actively, ask insightful questions, and manage your time effectively will be key to your success. This role offers an opportunity to develop your skills in stakeholder management and strategic planning, contributing to the overall loan lifecycle and enhancing the firm's lending services.

Job responsibilities

- Interpret loan documents and apply your understanding to manage an assigned portfolio of loans, ensuring compliance with established procedures.
- Respond to routine queries related to loan servicing from internal and external stakeholders, escalating non-routine issues to senior team members.
- Utilize your developing skills in conflict management to identify and resolve potential conflicts of interest within the team or arising from business decisions.
- Apply your growing knowledge of critical thinking to evaluate various aspects of loan servicing situations, generating conclusions consistent with the facts and associated risks.
- Manage your time effectively to handle multiple tasks and projects under stressful situations or tight timelines, maintaining quality and achieving goals.

Required qualifications, capabilities, and skills

- Baseline knowledge or equivalent expertise in loan servicing, with a focus on interpreting loan documents and managing loan portfolios.
- Demonstrated ability to apply conflict management techniques, such as facilitating discussions between conflicting parties and creating win-win solutions.
- Experience in applying critical thinking to organize, compare, and evaluate various aspects of loan servicing situations, generating conclusions consistent with the facts and associated risks.
- Proven ability to manage time effectively, identifying and organizing tasks, and efficiently managing multiple activities to achieve goals.
- Developing proficiency in active listening and questioning techniques, including the ability to avoid distractions, withhold judgment, reflect, summarize, and ask well-thought-out questions to gain information and promote deeper understanding.

Preferred qualifications, capabilities, and skills

- Strong collaboration skills with cross-functional teams to ensure seamless client service operations, enhancing client satisfaction and service delivery.
- Demonstrated flexibility and adaptability, with a positive and optimistic attitude during periods of change, effectively adjusting to shifting conditions and priorities.
- Proficiency in utilizing continuous improvement and process automation to optimize lending workflows and enhance operational efficiency.
- Familiarity with compliance processes, ensuring adherence to regulatory standards and requirements.
- Excellent client service focus, committed to enhancing client satisfaction and service delivery through effective communication and support.

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