Support Analyst

20 hours ago

Pune, India ONIT Full time

Job Description Job Description: - Onit is growing and we are in need of an experienced Lead Support Analyst. - The role provides world-class technical support via phone, email and online, for clients utilizing Onit's suite of products. - We are seeking someone who enjoys solving problems for other people, has a technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner. Key Responsibilities: - Provide front-line and ongoing product and technical support for Onit's products and solutions - Develop and maintain expert knowledge on Onit's product suite - Educate users on all functions and features of our product line - Assist with management of account software subscriptions - Own and resolve customer and law firm escalations - Provide feedback and suggestions on product features, product performance, alternative solutions and market trends - You enjoy working in a fast paced-and dynamic environment, with minimal oversight and direction - You take responsibility for projects end-to-end, from idea to completion - Provide assistance, guidance, and coaching to colleagues where needed - Supervise team members to ensure they are performing optimally to meet or exceed metrics and goals - Participate effectively as an individual and team contributor within a multifaceted technology environment - Support delivery and implementation services as necessary - Work on special projects as assigned

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