Assistant Manager- Business Analyst

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Management Trainee Assistant Manager Business Analyst Instructional Designer Content Management Analyst Responsibilities Design and Develop Learning Materials o Create write and maintain instructional resources such as e-learning modules guides manuals and multimedia content including videos animations and interactive activities o Develop content that supports various learning formats and business needs with clear concise language Structure Curriculum and Learning Paths o Design course frameworks learning trajectories and detailed storyboards to define instructional flow and ensure curriculum alignment with organizational objectives Build and Manage Assessment Tools o Develop and update quizzes tests and other evaluation instruments to accurately measure learner understanding and progress throughout the curriculum Ensure Content Quality and Relevance o Collaborate closely with subject matter experts SMEs to verify instructional accuracy policy alignment and timely updates o Conduct regular content audits and reviews to uphold the relevance and accuracy of all learning materials and policy documents Manage Digital Learning Systems and Resources o Maintain and update courses within the Learning Management System LMS ensuring ease of access technical functionality and proper organization of resources o Monitor and report on the implementation and updates of curriculum and policy information Optimize Learning Solutions and Apply AI Tools o Continuously enhance learning materials using feedback analytics and advanced tools such as Rise and AI-driven methodologies o Assess and refine AI-assisted outputs implement quality guardrails and apply best practices to ensure inclusivity and minimize bias o Gather and utilize feedback from learners and stakeholders to guide iterative improvements Documentation and Operational Knowledge Management o Develop and maintain detailed documentation on learning operations processes workflows and quality assurance o Uphold in-depth expertise in all relevant policies operational guidelines and onboarding curricula supporting effective knowledge sharing and policy compliance Qualifications we seek in you Required skills Instructional Design ADDIE Bloom s Taxonomy adult learning principles Content Development Articulate Rise Storyline Adobe Captivate Camtasia multimedia production Assessment Analytics Quiz design data interpretation LMS reporting Collaboration Communication SME engagement cross-functional teamwork editorial precision Technology Tools LMS platforms e g Moodle SuccessFactors AI tools e g ChatGPT Synthesia accessibility standards Knowledge Management SOP creation policy documentation SharePoint Confluence Qualification Bachelor s or Master s degree in Instructional Design Education or related field Experience in corporate training digital learning or curriculum development Familiarity with AI-enhanced learning tools and inclusive design practices Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training