Claim Handler – Fresher

2 weeks ago

Mumbai, India Paulwin George (Proprietor of Angel And Genie) Full time

Job Description Primary Responsibilities : - Processing of Client figures into our system in line with specified key performance indicators and contractual conditions - Acknowledge and action client's instructions in a timely manner and communicate pertinent information as necessary - Where applicable, ensure prompt chasing of accounts / claims due from clients or notify Account Manager (AM) / Client Service Advocate (CSA) to do the same - Ensure the workflow system is kept up to date with correct dates and appropriate comments Understand the client's business and their requirements (operational and other) - Receive and manage assigned clients cash calls instructions in a timely fashion to agree with the market - Is aware of unpaid items and status of collection for regular update and discussion with Clients and ensures problems are escalated to management - Engage with Bureau markets for agreement and Xchanging offices for agreement / signing of accounts - Adheres to standard internal processes, policies and procedures, and other external regulatory requirements - Compliance with legal requirements, industry regulations, organisational policies and Willis Re best practice and professional codes - Ensure internal, client and market correspondence are stored on E-filing and necessary documents attached to processing system - Support Account and Settlement associates to ensure that all financial aspects are handled in a timely manner for the secure, efficient and auditable handling of client monies - Liaise with AM / CSA on a regular basis to understand and determine Client specific needs - Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit Skills: - Business Communication Written & Verbal - Analytical skills (including but not limited to Eye for detail, Interpretation of documents) - Basic MS Office Skills (especially, Excel and Word)

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