▷ [Urgent Search] Onboarding Manager ( SaaS CRM )

1 week ago


Pune India Acrobuild Full time

Job Description About Acrobuild Acrobuild is Bharat's first AI-driven Real Estate CRM that streamlines the entire customer journey from lead capture to property handover for developers, brokers, and buyers. We're transforming how real estate businesses operate with automation, integrations, and intelligent insights. Role Overview As an Onboarding Manager, you will be the face of Acrobuild for new clients. Your primary responsibility will be to ensure a smooth, efficient, and successful product setup for our real estate developer clients. You will configure the CRM based on client requirements, automate workflows, enable integrations, and train users to adopt the platform effectively. Key Responsibilities - Manage complete client onboarding lifecycle from project initiation to go-live. - Configure and customize Acrobuild CRM modules (Leads, Sales, Post-Sales, Inventory, Payments, etc.) as per client requirements. - Setup automation workflows, email/SMS integrations, and AI recommendations. - Integrate third-party tools (marketing, accounting, loan APIs, etc.) with Acrobuild. - Conduct user training sessions for sales, CRM, and management teams. - Collaborate with the tech and support teams to resolve configuration or data import issues. - Document client configurations, workflows, and customizations for internal records. - Monitor client usage post go-live and ensure adoption and satisfaction. - Suggest improvements based on user feedback to enhance product usability. - Support the sales and implementation teams in pilot demos when needed. - Requirements - Bachelor's degree in Computer Science, IT, Business, or related field. - 25 years of experience in CRM implementation / SaaS onboarding / ERP configuration, preferably in PropTech or SaaS. - Strong understanding of CRM workflows, automation, and integrations. - Hands-on with Excel, API tools, or data migration processes. - Excellent communication and client-handling skills. - Ability to manage multiple onboarding projects simultaneously. - Willingness to travel across project sites within Mumbai or Pune. - Preferred Skills - Knowledge of real estate, Presales, sales or post-sales process. - Experience with CRMs - Familiarity with tools like Zapier, Make (Integromat), or Twilio. - Why Join Acrobuild - Be part of India's fastest-growing PropTech startup. - Opportunity to work on next-gen AI-driven CRM for real estate. - High growth potential and direct client-facing exposure. - Collaborative and innovation-driven culture.



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