Student Support Executive

Title - Student Support Executive at Chandigarh University Introduction Chandigarh University renowned for its commitment to quality education and holistic development is seeking a motivated and empathetic Student Support Executive to join our dynamic team As a Student Support Executive you will play a vital role in providing guidance assistance and solutions to students ensuring their smooth transition into university life and addressing any concerns they may have throughout their academic journey Responsibilities 1 Student Assistance Offer exceptional customer service by addressing student inquiries promptly via various communication channels including telephone email and in-person meetings 2 Transition Support Help students adapt to university life by providing accurate information on academic programs enrollment procedures university policies and campus resources 3 Problem Resolution Identify assess and resolve student issues such as administrative errors enrollment issues or concerns regarding coursework grades and academic challenges 4 Academic Guidance Collaborate with faculty and academic advisors to offer appropriate guidance to students in selecting courses understanding degree requirements and planning their academic progression 5 Mentorship Foster a supportive and nurturing environment for students by offering mentorship and guidance on personal academic and career development matters 6 Documentation and Record Keeping Maintain accurate and up-to-date student records including inquiries interactions and resolutions using the university s student management systems in compliance with data protection regulations 7 Feedback Collection Regularly collect feedback from students to identify areas for improvement in university services and propose possible enhancements or changes 8 Event Coordination Assist in organizing university events seminars workshops and orientations to facilitate student engagement and create a sense of community 9 Collaboration Collaborate with other departments including admissions finance and academic departments to ensure seamless communication and cohesive support systems for students 10 Professional Development Stay updated with university policies procedures and programs to provide accurate information and maintain a strong knowledge base Requirements 1 Education Bachelor s degree in any discipline Degree in education psychology or related fields is preferred but not mandatory 2 Excellent Communication Exceptional verbal and written communication skills in English to interact effectively with a diverse student population and address their concerns empathetically 3 Empathy and Supportive Nature Display empathy patience and a supportive attitude towards student issues and concerns 4 Problem-Solving Skills Ability to identify analyze and resolve problems efficiently considering the students best interests and adhering to university policies 5 Collaborative Skills Capability to work in a team-oriented environment collaborating with various university departments to deliver optimal student support 6 Organizational Abilities Strong organizational skills to prioritize workload effectively meet deadlines and provide timely resolutions to students 7 Technological Proficiency Proficiency in MS Office Suite and familiarity with student management systems to maintain accurate records and handle administrative tasks 8 Confidentiality Ability to handle sensitive student information with utmost confidentiality and adhere to data protection regulations 9 Multitasking Demonstrated ability to handle multiple tasks simultaneously maintain composure under pressure and work effectively in a fast-paced environment 10 Flexibility Adaptability to work in shifts including evenings and weekends to accommodate student needs during peak periods Sounds exciting Join Chandigarh University as a Student Support Executive and contribute significantly to the success of our students academic journeys Become a part of our dynamic team and experience a rewarding career in the field of higher education Note This job description is designed to outline the primary responsibilities and qualifications of the Student Support Executive at Chandigarh University However the responsibilities and tasks may be subject to change as per the evolving needs of the university Department Non-Teaching Skills Required Communication Skills Presentation Skills VLOOKUP Pivot Table HLOOKUP Years Of Exp 0 to 3 Years Desirable Skills Advanced Excel Formulas Designation Student Support Executive