Associate Field Service Technician

2 days ago

Alappuzha, India Diebold Nixdorf Full time

Job Category Service Operations Installs debugs and provides technical maintenance for product and component hardware and software mainly on customer premises Provides scheduled inspection cleaning and other services and performs minor product repairs within an assigned territory Inspects products for correct operation and resolves noted issues and or escalates according to established procedure Schedules services completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality Responsibilities Gains familiarity with Field Service Technician practices and procedures With guidance and or in conjunction with more experienced technicians performs any or all of the following Incident Handling Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures Performs hardware repairs on a component level Cleans and adjusts mechanical components Configures and installs applicable software Preventive Maintenance Performs routine checks according to documented procedures Refills consumables as directed IMAC R Installs moves adds changes and removes hardware and software products Customer Training Instructs and trains customers on usage and operation of installed hardware and software Participates in regular hardware and software trainings on the job classroom and web based Participates in the implementation of measures to achieve agreed KPIs Assists with special projects as assigned Qualifications Required Qualifications Education or equivalent work experience required Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services Good written and verbal communication skills Driver s license and driving record that satisfies DN s fleet requirements About Us Why should you join Diebold NixdorfBrightest minds technology and innovation business transformation The people of Diebold Nixdorf are 23 000 teammates of diverse talents and expertise in more than 130 countries harnessing future technologies to deliver personalized secure consumer experiences that connect people to commerce Our culture is fueled by our values of collaboration decisiveness urgency willingness to change and accountability -Diebold Nixdorf is an equal opportunity employer and we value diversity at our company We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity age marital status veteran status or disability status To all recruitment agencies Diebold Nixdorf does not accept agency resumes Please do not forward resumes to our jobs alias Diebold Nixdorf employees or any other organization location Diebold Nixdorf is not responsible for any fees related to unsolicited resumes We are a global Company operating in multiple Locations and Entities As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer A List of our operating entities can be found

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