Senior Manager

Job Description

Skills

- Project ManagementSolution ArchitectureVendor ManagementIT Service ManagementOutsourcingIT StrategyCRMData CenterIT OperationsITIL
- Profile Description:
- This role of a Portfolio Leader would be to lead a team of BI Professional and help transform information & data into insights and thereby enable data based decision support for operations leaders to improve cash outcomes. The role will also focus on Cost Optimization and Client Management.

Key Responsibilities:

Process:

- Monitor the SLAs and update the stakeholders proactively on the trends
- Responsible for identifying gaps in the metrics defined by the team and identifying trends within data sets
- Identifying cash escalations / Global issues and resolving them with the Operations and Client to accelerate cash.
- Identify new use cases for statistical modeling and Automations
- Responsible for client & C suite facing reports & metrics to drill down analysis and automation
- Identify Key Improvement Area providing domain specific updates and Monitor current cash trend
- and forecast cash using business intelligence tools
- Manage all reporting activities for all key business metrics for internal and external customers ensure delivery of accurate reports on time every time
- Provide deep dive data analysis and insights on sub optimal performance on key RCM metrics
- Manage ad hoc requests for RCM and enterprise level metrics analysis and reports from leadership and operational stakeholders
- Engage in new transitions to set up seamless reporting systems

People:

- Support and Improve Performance through tracking, feedback and Coaching
- Accountable to check attrition within the team through timely identification and retention of probable exits in the team
- Ensure an engaged and motivated workforce through timely appreciations and reward mechanisms
- Ensuring a Learning culture through 100% Training program coverage for members in the Team.
- Develop the skills of the BI team through continuous training and skill development workshops
- Support and manage your teams project priorities, deadlines, and deliverables.
- Ensure 100% compliance of the BI/MIS team to all applicable compliance requirements
- Updates and maintains own expertise, shares this with colleagues and contribute to a positive work environment

Client:

- Schedule monthly collaboration meets with team and Operations process updates, key metrics, cash dip analysis and Ad Hocs analysis requests.
- Engage with client leadership, understand their business requirements and aim to resolve those through data reporting and analytics ex: identify shift in patterns of coding patterns for providers, looking at billing practices and revenue integrity, run under/over payment reports Manage conflicting priorities and working relationships effectively Client MBR reporting
- Set-up process KPI reporting systems for new clients
- Financial:
- Constantly look for and execute report automation opportunities to achieve cost reduction and accuracy improvement Support small to medium complexity automation of processes in service delivery

Qualifications:

- Graduation in any stream is a must.
- Post Graduate in Business Administration/Analytics/Engineering OR Statistics would be preferred
- Role Prerequisites:
- Overall experience of 7 to 10 years is a must out of which one should have a minimum of 4 years of experience in handling reporting & analytics.
- A relevant experience of 5+ years in the US healthcare RCM is a must (Only for Margin)
- 3 plus years of experience in managing a team of reporting analysts is a must

Functional Competencies:

- Strong inclination towards numbers, excel spreadsheets, formulae, queries would be a must
- Knowledge across RCM function (Only for Collections)
- Experience and Knowledge of Project Management would be preferred
- Certification in statistics and data science would be preferred
- Excellent Communication Skills
- Excellent Stakeholder Management skills - Ability to interact with senior leadership/clients and manage
- Ability to deliver high impact amid complexity, ambiguity and competing priorities

Behavioral Competencies:

- Teamwork
- Communication
- Customer Centricity
- Achievement Orientation
- Developing Others

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