Earn a Career in Voice Ops as Tamil Voice Process Executive

3 weeks ago

Chennai, India GS Infotech Full time

Earn a Career in Voice Ops as Tamil Voice Process Executive Job Description Experience/: 0 to 3 yrs Salary/: Based on Previous Experience Education/: 8th, 10th, 12th or Above What You will do/: Be the Brand's Voice/: You will answer a large number of incoming and outgoing calls from customers, offering assistance, answering questions, and resolving problems in a friendly and professional manner while speaking Tamil fluently. Solve Issues in Real Time/: To guarantee first/-call resolution, you will actively listen to client concerns, promptly determine the underlying source of the problem, and offer precise, prompt, and efficient remedies. Maintain High Standards/: You will make sure that every written and verbal correspondence follows our organization's quality and compliance guidelines, keeping a cheerful, professional, and unambiguous tone in both Tamil and English /(for reporting/). Drive Customer Satisfaction/: You will work to meet and surpass primary performance metrics /(KPIs/) pertaining to average handling time /(AHT/), first/-call resolution /(FCR/), and customer satisfaction /(CSAT/). Ready to take the leap HR /- Maria

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