Team Leader, Aces, Sme

4 weeks ago

Bengaluru, Karnataka, India Amazon Full time

SME for GSF team is responsible for tech rollout for GSF business They work with Operations Supply Chain and Business teams to land tech programs successively All products tools across platforms used for operations and planning across spokes hubs and last mile come under purview Team leader SME traces ownership across stages of 1 Testing 2 Deployment 3 Adoption and 4 Post deployment support for tech product roll out Key job responsibilities 1 Specific configuration and tool set up UAT 2 Change management 3 Operations and ACES on boarding and readiness 4 Defining and achieving success metrics 5 Tech contingencies with global glocal local teams exceptional handling RCA CoE 6 Documentation and archiving A day in the life Day to day activities will be problem solving for issues faced by Ops new feature onboarding in the region and onboarding partner functions for all deployments About the team IN GFC FC SME is a Ops SME Subject Matter Experts where we look to hire candidates with high end Ops knowledge and ability to handle technical deployments Our team works with Product and Tech teams to get in new features for IN and get the same deployed to IN Fresh Ops network We also closely work with partner Ops teams like ACES and LnD to ensure smooth transition BASIC QUALIFICATIONS - 1 years of customer-facing environment warehousing logistics or manufacturing experience - Bachelor s degree - Speak write and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel PREFERRED QUALIFICATIONS - 2 years of customer-facing environment warehousing logistics or manufacturing experience Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

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