Email Support Customer Service Executive

3 days ago

Bengaluru, India Glympse Human Capital Services Full time

Job Description Description We are seeking a dedicated Email Support Customer Service Executive to join our team in India. The ideal candidate will be responsible for providing exceptional customer service through email communication, assisting customers with their inquiries, and resolving issues efficiently. This role is perfect for individuals who have a passion for helping others and are looking to grow their careers in customer service. Responsibilities - Respond to customer inquiries via email in a timely and professional manner. - Resolve customer issues and complaints effectively and efficiently. - Maintain accurate records of customer interactions and transactions. - Provide product information and support to customers as needed. - Collaborate with other teams to ensure customer satisfaction and timely resolution of issues. - Continuously improve customer service skills and knowledge of products and services. Skills and Qualifications - Strong written communication skills in English. - Proficiency in using email and other customer support tools. - Ability to manage multiple tasks and prioritize effectively. - Strong problem-solving skills and attention to detail. - Familiarity with CRM software and ticketing systems is a plus. - Basic understanding of customer service principles and practices.

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