(Apply Now) Business Operations Manager

To get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts Job Category Customer Success Job Details About Salesforce Salesforce is the 1 AI CRM where humans with agents drive customer success together Here ambition meets action Tech meets trust And innovation isn t a buzzword it s a way of life The world of work as we know it is changing and we re looking for Trailblazers who are passionate about bettering business and the world through AI driving innovation and keeping Salesforce s core values at the heart of it all Ready to level-up your career at the company leading workforce transformation in the agentic era You re in the right place Agentforce is the future of AI and you are the future of Salesforce Job Details As an Business Operations Manager your work will cut across areas of Strategy Program planning Operational excellence Governance and Enablement You will help in implementing Global business vision and strategy This position requires big-picture thinking initiative zeal attention to detail the ability to learn quickly the capacity to handle internal and external relationships the competence to work with senior executives and excellent soft skills Work location Bangalore Hyderabad Key Responsibilities Drive programs of strategic importance to Salesforce PS Global Delivery Center GDC Work closely with Stakeholders Sponsors Cross-functional teams to develop scope deliverables resources timelines for the initiatives outcomes Managing Planning partner resources for Cloud Practices their effectiveness on projects and ensuring GDC meets its partner program goals Requirements 5 years of Program Management experience in specific to Business operations and 10 years of overall IT experience Hands on exposure to Business operations is a mandate Demonstrate problem solving to drive improved outcomes for GDC Strong Analytical skills and driven by data based insights Hands-on experience with one or more CRM software products Salesforce CRM Siebel Clarify Vantive PeopleSoft NetSuite would be a strong asset Advanced Microsoft Excel skills formulas data cleansing data manipulation Ability to collaborate with senior executives and demonstrate strategic understanding of business needs Adept in building presentations that enable communication of strategic direction across the organization Hands-on experience with PM tools like JIRA MS Project is a good-to-have Drive continuous improvements to processes enabling high efficiency and effectiveness of the programs Ensure quality of deliverables across processes with clearly defined measures and performance tracking Proactively Communicate status risks and issues to stakeholders and senior management Analyze evaluate and overcome program risks and produce program reports for managers and stakeholders Understanding of Agile-certified Scrum processes and current methods of coordinating Business IT Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master Work with vendors for handling programs relating to subcontractors Unleash Your Potential When you join Salesforce you ll be limitless in all areas of your life Our benefits and resources support you to find balance and be your best and our AI agents accelerate your impact so you can do your best Together we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love Apply today to not only shape the future but to redefine what s possible for yourself for AI and the world Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment What does that mean exactly It means that at Salesforce we believe in equality for all And we believe we can lead the path to equality in part by creating a workplace that s inclusive and free from discrimination Any employee or potential employee will be assessed on the basis of merit competence and qualifications - without regard to race religion color national origin sex sexual orientation gender expression or identity transgender status age disability veteran or marital status political viewpoint or other classifications protected by law This policy applies to current and prospective employees no matter where they are in their Salesforce employment journey It also applies to recruiting hiring job assignment compensation promotion benefits training assessment of job performance discipline termination and everything in between Recruiting hiring and promotion decisions at Salesforce are fair and based on merit The same goes for compensation benefits promotions transfers reduction in workforce recall training and education