[06/11/2025] Director of Customer Success

WHO ARE WE? We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal We believe that work and the workplace should be joyful and always buzzing with energy CloudSEK, one of India's most trusted Cyber security product companies, is on a mission to build the world's fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention. Founded in 2015, headquartered at Singapore, we are proud to say that we've grown at a frenetic pace and have been able to achieve some accolades along the way, including: CloudSEK's Product Suite: - CloudSEK XVigil constantly maps a customer's digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support. - A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers' attack surfaces. CloudSEK's BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets. - CloudSEK's Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies. Key Milestones: - 2016: Launched our first product. - 2018: Secured Pre-series A funding. - 2019: Expanded operations to India, Southeast Asia, and the Americas. - 2020: Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year. - 2021: Raised $7M in Series A funding led by MassMutual Ventures. - Awards & Recognition: Won NetApp Excellerator's "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award. - 2025: Secured $19 million in funding led by Tenacity Ventures, Commvault. Position Overview: The Cybersecurity Customer Success Director will lead a team of customer success managers (CSM), ensuring that our clients achieve their desired outcomes and realize the full value of our solutions and services. This role combines strategic leadership, customer advocacy, and technical expertise to enhance customer engagement and retention in a competitive market. Key Responsibilities: - Leadership and Strategy: Develop and implement customer success strategies that drive engagement, satisfaction, and retention for our products and services. - Customer Onboarding: Oversee the onboarding process, ensuring that customers are effectively integrated and trained on our solutions. - Relationship Management: Foster strong relationships with key stakeholders, acting as a trusted advisor to understand their needs and challenges. - Proactive Engagement: Monitor customer health metrics and proactively address issues, providing guidance on best practices and optimization strategies. - Collaboration: Work closely with sales, product, and technical teams to ensure a seamless customer experience and to gather feedback for product improvement. - Team Development: Lead, mentor, and develop a high-performing customer success team, promoting a culture of excellence and continuous learning. - Customer Advocacy: Serve as the voice of the customer within the organization, advocating for their needs and ensuring alignment with our business objectives. - Reporting and Metrics: Establish and track key performance indicators (KPIs) to measure the success of customer success initiatives and report on customer health and satisfaction. Lead and conduct business reviews. Qualifications: - Proven experience in customer success in the cybersecurity industry. - Strong understanding of cybersecurity concepts, technologies, and market trends. - Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. - Experience leading and developing teams, with a focus on fostering a customer-centric culture. - Analytical mindset with the ability to derive insights from data to drive decisions and improvements. - Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment. - Bachelor's degree in Cybersecurity, Technology. This role requires travel to customer locations in India and abroad. Benefits of Joining CloudSEK We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You'll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include: - Flexible working hours. - Food, unlimited snacks and drinks are all available while at office. And, the finest part is yet to come Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here