Deskside Support L1

2 days ago

Chennai India Sharp Brains Full time

Job Description Position: Deskside Support - L1 Suppor Working Hours: Business Working Hours (On-Site) Contract Duration: 01 - Year Contract Type: B2B - Freelancing Compensation: $ 25 Per Day Location: Chennai, Tamil Nadu, India Scope of Work - Maintain daily IT operations in Customer-owned locationsto serve users IT needs. - Provide hands & feet support for Servers or Networking activities as required the specified location/facilities - Support manufacturing-related IT equipmentand applications as per SOP provided. - Assist the remote party with resolution by performing physicalactivity under direction(e.g. Customer Network Team). - Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery) - Installation, Move,Add, and Change (IMAC) of Customer IT Assets - VIP Support - generally involves providing tailored and proactive IT support to the VIP targeted and ensuringthey feel comfortable with the audio-visual equipment and peripherals being used. - Support conference rooms, telepresence, network, internet, and voice servicesand equipment (ex: audio/video, networking, and unified communications) - Management of non-PC IT equipment - maintain asset lists for non-PC devices,such as servers, printers, and phones. Respond to customers requests for updates under the instructions and guidance of BH. - Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy & procedures. - Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. customerwill provide specifictraining and instruction if needed. - Mobile Phone Support Triage, asset Management, Configuration and Support as required. - Support for special events (Internal and External), recurring meetings, or afterhours will be required on T&M chargeable basis - Be responsible for H&Easpects, collaborate with Desktop relatedinfrastructure projects, OT networks, security and other systems under the guidance of end customer technical teams. - The ability to speak English and the local language(basic). Key responsibilities of the Engineer - Responds to and diagnoses complex hardware, softwareand network incidents under general supervision. - Prioritize and resolve customerand other team issues as soon as possible. - Ensure that incidents and requests are handled accordingto customer PriorityMetrics. As needed, escalate tickets. - Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values. - Participates activelyin projects as assigned. - Perform Over Time duties when necessary(Pre-approved by CustomerTeam Leader)

  • Deskside Support L1

    1 week ago

    Chennai, India Sharp Brains Full time

    Deskside Support - L1 Suppor Working Hours: Business Working Hours (On-Site) Contract Duration: 01 - Year Contract Type: B2B - Freelancing Compensation: $ 25 Per Day Location: Chennai, Tamil Nadu, India Maintain daily IT operations in Customer-owned locationsto serve users’ IT needs. Provide hands & feet support for Servers or Networking activities as...

  • Deskside Support L1

    1 week ago

    Chennai, India Sharp Brains Full time

    Position: Deskside Support - L1 Suppor Working Hours: Business Working Hours (On-Site)Contract Duration: 01 - YearContract Type: B2B - FreelancingCompensation: $ 25 Per DayLocation: Chennai, Tamil Nadu, IndiaScope of WorkMaintain daily IT operations in Customer-owned locationsto serve users’ IT needs.Provide hands & feet support for Servers or Networking...

  • Deskside support l1

    2 weeks ago

    Chennai, India Sharp Brains Full time

    Position: Deskside Support - L1 SupporWorking Hours: Business Working Hours (On-Site)Contract Duration: 01 - YearContract Type: B2 B - FreelancingCompensation: $ 25 Per DayLocation: Chennai, Tamil Nadu, IndiaScope of WorkMaintain daily IT operations in Customer-owned locationsto serve users’ IT needs.Provide hands & feet support for Servers or Networking...

  • Deskside Support L1

    1 week ago

    Chennai, India Sharp Brains Full time

    Position: Deskside Support - L1 Suppor Working Hours: Business Working Hours (On-Site)Contract Duration: 01 - YearContract Type: B2B - FreelancingCompensation: $ 25 Per DayLocation: Chennai, Tamil Nadu, IndiaScope of WorkMaintain daily IT operations in Customer-owned locationsto serve users’ IT needs.Provide hands & feet support for Servers or...

  • Deskside support l1

    5 days ago

    Chennai, India Sharp Brains Full time

    Position: Deskside Support - L1 SupporWorking Hours: Business Working Hours (On-Site)Contract Duration: 01 - YearContract Type: B2 B - FreelancingCompensation: $ 25 Per DayLocation: Chennai, Tamil Nadu, IndiaScope of WorkMaintain daily IT operations in Customer-owned locationsto serve users’ IT needs.Provide hands & feet support for Servers or Networking...

  • Deskside Support L1

    3 weeks ago

    Chennai, India Sharp Brains Full time

    Position: Deskside Support - L1 SupporWorking Hours: Business Working Hours (On-Site)Contract Duration: 01 - YearContract Type: B2B - FreelancingCompensation: $ 25 Per DayLocation: Chennai, Tamil Nadu, IndiaScope of WorkMaintain daily IT operations in Customer-owned locationsto serve users’ IT needs.Provide hands & feet support for Servers or Networking...

  • Deskside Support L1

    3 weeks ago

    Chennai, India Sharp Brains Full time

    Position: Deskside Support - L1 SupporWorking Hours: Business Working Hours (On-Site)Contract Duration: 01 - YearContract Type: B2B - FreelancingCompensation: $ 25 Per DayLocation: Chennai, Tamil Nadu, IndiaScope of WorkMaintain daily IT operations in Customer-owned locationsto serve users’ IT needs.Provide hands & feet support for Servers or Networking...

  • Deskside Support L1

    3 weeks ago

    Chennai, India Sharp Brains Full time

    Position: Deskside Support - L1 SupporWorking Hours: Business Working Hours (On-Site)Contract Duration: 01 - YearContract Type: B2B - FreelancingCompensation: $ 25 Per DayLocation: Chennai, Tamil Nadu, IndiaScope of WorkMaintain daily IT operations in Customer-owned locationsto serve users’ IT needs.Provide hands & feet support for Servers or Networking...

  • Deskside Support L1

    3 weeks ago

    Chennai, India Sharp Brains Full time

    Position: Deskside Support - L1 SupporWorking Hours: Business Working Hours (On-Site)Contract Duration: 01 - YearContract Type: B2B - FreelancingCompensation: $ 25 Per DayLocation: Chennai, Tamil Nadu, IndiaScope of WorkMaintain daily IT operations in Customer-owned locationsto serve users’ IT needs.Provide hands & feet support for Servers or Networking...

  • Deskside Support L1

    3 weeks ago

    Chennai, India Sharp Brains Full time

    Position: Deskside Support - L1 Suppor Working Hours: Business Working Hours (On-Site) Contract Duration: 01 - Year Contract Type: B2B - Freelancing Compensation: $ 25 Per Day Location: Chennai, Tamil Nadu, India Scope of Work Maintain daily IT operations in Customer-owned locationsto serve users’ IT needs. Provide hands & feet support for Servers or...