Content Analyst

Content AnalystEntity Content maintains a central database that connects and unlocks the true value of our content across our products and internal services We are the starting point for all organization information The data we provide helps our customers run their business successfully and in accordance with the law and regulations of the markets they operate in We provide Entity data and Qualified financial content as services to the Industry Roles Responsibilities Process and maintain data accurately and in a timely manner onto databases Ensure data accuracy timeliness and completeness are maintained as per company standards Developing expertise in database and financial knowledge through continuous learning and development Build up knowledge of financial regulations and market practices conventions in relevant markets Widen usage of available tools support to best of advantage to maintain improve content quality during daily operations Adhere to dynamic process Mow changes data operations standards and current data policies procedures Responsible for delivering high productivity and quality data as per expected performance standards Proactively identify call out and resolve data problems Communicate liaise with internal and external departments for resolution of data queries as per established process Test new database application releases where appropriate providing constructive user feedback In depth Analysis to be done on queries identify root cause and drive action plans to improve the Quality thereby improve the overall customer experience Ensure awareness of customer views on content recommend improvements raise problems as needed Ensure that support has to be provided to team for smoothening of process Ensure that the allotted tasks are being completed within the agreed SLAs meet the service metrics of the team Required Skills and Experience Technical Professional Skills at an Intermediate level in using Excel SQL Should be a very quick learner and should display high level of agility Should have good communication skills - Written and Verbal Should be able to take Multiple tasks and flexible to extend their support as per business requirements Should be flexible enough to work in different shifts Hybrid model of 3 days in Office 2 days working from Home Ability to operate with minimal guidance Coach and train analysts on data issues databases products Validated analytic and problem solving skills innovation and taking initiative in continuous process improvements At LSEG we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities Our open culture is central to how we deliver our purpose - driving financial stability empowering economies and enabling customers to create sustainable growth - in everything we do Working with us means that you will be part of a dynamic organisation of 25 000 people across 70 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce You will be part of a collaborative and creative culture where we encourage new insights and are committed to sustainability across our global business You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth Together we are aiming to achieve this growth by accelerating the just transition to net zero enabling growth of the green economy and creating inclusive economic opportunity LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyones race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as any mental health or physical disability needs Please take a moment to read this carefully as it describes what personal information London Stock Exchange Group LSEG we may hold about you what its used for and how its obtained LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth Together we are aiming to achieve this growth by accelerating the just transition to net zero enabling growth of the green economy and creating inclusive economic opportunity LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyones race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs Please take a moment to read this carefully as it describes what personal information London Stock Exchange Group LSEG we may hold about you what its used for and how its obtained If you are submitting as a Recruitment Agency Partner it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice