Senior Associate Is Bus Sys Analyst-automation And Analytics

Career Category Information Systems ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world s toughest diseases and make people s lives easier fuller and longer We discover develop manufacture and deliver innovative medicines to help millions of patients Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation using technology and human genetic data to push beyond what is known today ABOUT THE ROLE Amgen is seeking a Sr Associate IS Business Systems Analyst with strong data science and analytics expertise to join the Digital Workplace Experience DWX Automation Analytics product team In this role you will develop maintain and optimize machine learning models forecasting tools and operational dashboards that support strategic and day-to-day decisions for global digital workplace services This role is ideal for candidates with hands-on experience building predictive models and working with large operational datasets to uncover insights and deliver automation solutions You will work alongside product owners engineers and service leads to deliver measurable business value using data-driven tools and techniques Roles and Responsibilities Design develop and maintain predictive models decision support tools and dashboards using Python R SQL Power BI or similar platforms Partner with delivery teams to embed data science outputs into business operations focusing on improving efficiency reliability and end-user experience in Digital Workplace services Build and automate data pipelines for data ingestion cleansing transformation and model training using structured and unstructured datasets Monitor maintain and tune models to ensure accuracy interpretability and sustained business impact Support efforts to operationalize ML models by working with data engineers and platform teams on integration and automation Conduct data exploration hypothesis testing and statistical analysis to identify optimization opportunities across services like endpoint health service desk operations mobile technology and collaboration platforms Provide ad hoc and recurring data-driven recommendations to improve automation performance service delivery and capacity forecasting Develop reusable components templates and frameworks that support analytics and automation scalability across DWX Collaborate with other data scientists analysts and developers to implement best practices in model development and lifecycle management What we expect of you We are all different yet we all use our outstanding contributions to serve patients The vital attribute professional we seek is with these qualifications Basic Qualifications Master s degree Bachelor s degree and 5 to 9 years in Data Science Computer Science IT or related field Must Have Skills Experience working with large-scale datasets in enterprise environments and with data visualization tools such as Power BI Tableau or equivalent Strong experience developing models in Python or R for regression classification clustering forecasting or anomaly detection Proficiency in SQL and working with relational and non-relational data sources Nice-to-Have Skills Familiarity with ML pipelines version control e g Git and model lifecycle tools MLflow SageMaker etc Understanding of statistics data quality and evaluation metrics for applied machine learning Ability to translate operational questions into structured analysis and model design Experience with cloud platforms Azure AWS GCP and tools like Databricks Snowflake or BigQuery Familiarity with automation tools or scripting e g PowerShell Bash Airflow Working knowledge of Agile SAFe environments Exposure to ITIL practices or ITSM platforms such as ServiceNow Soft Skills Analytical mindset with attention to detail and data integrity Strong problem-solving and critical thinking skills Ability to work independently and drive tasks to completion Strong collaboration and teamwork skills Adaptability in a fast-paced evolving environment Clear and concise documentation habits EQUAL OPPORTUNITY STATEMENT Amgen is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request accommodation