PD-Procurement

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Process Developer, Procurement

We require someone with extensive knowledge and understanding of handling email inquiries from internal customers, as well as external vendors. Delivering professional, effective, high quality service and assistance before, during, and after the customer%27s requirements are met. You will be responsible to research and resolve inquiries relating to Accounts Payable, Procurement Operations, Supplier queries and Product Ordering.

Follow up on customer interactions in a timely manner. Communicate with stakeholders to address issues and concerns. Finally, take action on feedback provided

Responsibilities

- Process purchase requisition and supplier-set up
- Handling email inquiries from internal customers, as well as external vendors. Delivering professional, useful, high quality service and assistance before, during, and after the customer%27s requirements are met
- Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Develops communication between customers to have a smooth transaction
- Ability to perform and resolve query of a customer to build a better relationship
- Monitor generic email box for incoming queries and acknowledge them as per SLA
- Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow up purposes
- Follow up with requesters/co-functional teams to provide quicker resolutions
- Follow up with Suppliers/Vendors wherever required
- Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
- Transfer/Raise inquiries to appropriate teams for resolution

Qualifications we seek in you

Minimum qualifications

- Graduation in Commerce (B.Com)
- Relevant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable
- Excellent Communication Skills - Written and Spoken
- Customer Management Skills
- End to End understanding of Procurement activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)

Preferred qualifications

- Proficient with MS Excel
- Understanding of Procurement/Supplier Set-up Concepts
- Familiarity with WorkDay and Coupa will be an added advantage

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.