Senior Product Associate, Banking Payments, Small And Mid-sized Business

Job Category Product Management Join our collaborative environment where you ll contribute to our strategy and make an impact on product success Grow your skills participate in product planning and define user workflows while working alongside experience product managers Don t miss this opportunity to be part of a dynamic team and promote innovation in customer experiences As a Senior Product Associate in the Small and Mid-sized Business Payments team you are an integral part of the team that leads the end-to-end product life cycle for payments products that deliver value for small business customers Leverage your expertise in product development and optimization to make a significant impact and fuel the creation of innovative products and improvement of existing offerings supported by user research and customer feedback You will manage backlogs write epics and user stories and collaborate with product and engineering partners across the payments organization to ensure the successful development and implementation of payment solutions Job Responsibilities Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery Considers and plans for upstream and downstream implications of new product features on the overall product experience Writes the requirements epics and user stories to support product development in coordination with the Product Manager and engineering partners Collaborate with Agility Leads to run successful Release Planning and Sprint Planning sessions as well as Sprint Reviews and Retrospectives Conduct pre-release reviews including regression testing and quality assurance to certify releases as production-ready along with production validation Work closely with Product Manager developers operations and production management teams to research and resolve issues or defects that impact the customer experience Required qualifications capabilities and skills 3 years of experience or equivalent expertise in product management or a relevant domain area Proficient knowledge and experience in the product development life cycle including discovery requirements definition writing stories and developing use cases and validation criteria Effective communication skills both verbal and written for engaging with business and technical stakeholders and management Self-starter with strong problem-solving skills attention to detail and ability to analyze complex business processes Understanding of development processes database usage and microservices e g Kafka APIs Proficient with JIRA Microsoft Office tools and Confluence Preferred qualifications capabilities and skills Experience working in financial services retail banking or payments About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team Our Consumer Community Banking division serves our Chase customers through a range of financial services including personal banking credit cards mortgages auto financing investment advice small business loans and payment processing We re proud to lead the U S in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction We offer a broad array of credit cards to meet the needs of individuals and small businesses including Chase-branded and co-branded cards in partnership with well-known companies and organizations Merchant Services is a leading provider of payment fraud and data security for companies capable of authorizing transactions across global currencies