Digital Payments- Product Associate

**JOB DESCRIPTION**
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate on the Digital Payments team, you play a pivotal role by utilizing your expertise in product development and optimization to drive meaningful impact. You harness user research and customer feedback to innovate and enhance our product offerings. By collaborating closely with cross-functional teams, you are instrumental in shaping the future of our products and ensuring their ongoing success.

**Job responsibilities**:

- Partner with Product Managers to identify new product opportunities that align with customer and market needs through user research and discovery.
- Consider and plan for the upstream and downstream implications of new product features on the overall product experience.
- Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insights on potential product features that add value to customers.
- Collaborate across team boundaries to gather requirements, prioritize them, and communicate to downstream units for implementation.
- Analyze, track, and evaluate product metrics, ensuring adherence to time, cost, and quality targets throughout the product development life cycle.
- Write requirements, epics, and user stories to facilitate product development.
- Conduct user acceptance testing to ensure requirements are met with the appropriate scope and quality.

**Required qualifications, capabilities, and skills**:

- Possess over 5 years of experience or equivalent expertise in product management or a related field.
- Demonstrate technical proficiency to collaborate effectively with engineering teams and comprehend the implications of implementation on the product.
- Exhibit a keen eye for user experience and end-to-end user journeys.
- Hold proficient knowledge of the product development life cycle, with experience in product life cycle activities, including discovery and requirements definition.

**ABOUT US**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.