SAP Infra Associate Manager

Job Description

Overview

The SAP Infra Operations, Projects and Governance Lead is responsible for the delivery of all SAP BASIS solutions across multiple geographies and sectors (AMESA, APAC, NA, Europe, LATAM) including PGT program and will partner with other IT orgs (such as infrastructure, enterprise architecture, ITOPS, etc.) to deliver a high-quality technical solution design and manage multiple complex technical deliveries while following global standards and ensuring tight integration with the global delivery team. This role will also be a key contact for IT vendors to deliver desired results by hiring skilled competencies, right planning and execution.

Responsibilities

- The SAP Infra Operations, Project and Governance Lead accountabilities includes, but not limited to…
- Lead in Sysadmin/SAP BASIS areas to deliver scope of work related to SAP projects
- Partner will IT teams during project pursuit for solution design, resource planning and cost estimations
- Support SAP landscape and system architecture design, sizing and tools strategies aligned with PIRT/PGT standards
- Install, configure and upgrade SAP systems as required by the projects
- Support Performance testing and analysis exercise and address performance related issues
- Identify and resolve technical issues and perform troubleshooting and root cause analysis
- Plan and enable Technical cut-over, Go-Live and Hypercare support
- Collaborate with global teams for standards and direction on technical decisions
- Acts as quality assurance (QA) lead and/or performs reviews on technical designs and builds to ensure all standards are met
- Ensure proper documentation of landscape, system architecture, administration procedures and system management standards along with project relevant artifacts
- Ensure adherence to release and change management processes, control compliance while performing technical activities
- Deliver effective hand-over to Operations by ensuring quality knowledge transfer and clear Hyper care exit criteria
- Support minimize critical incidents by ensuring no P1, P2 incidents during hyper care and effective problem management
- Stay up-to-date with technology and industry trends by proactively participating in training, self-study, conferences, webcasts, user group participation, reading or other relevant means
- Adhere to annual performance processes including setting objectives and measurement and performance evaluation
- Provides outstanding customer service to direct and indirect customers

Qualifications

Years of Experience:

- Bachelor's degree required, preferably in Computer Science
- Minimum 10 years hands-on SAP BASIS/System Administration experience
- 6+ years experience working with teams across multiple geographies

Mandatory Technical Skills:

- Must have experience in SAP BASIS / System Administration of SAP S/4 HANA, SAP ECC 6.0, SAP BI, SAP PI/PO, SAP Portal, SAP BOBJ, SAP Solution manager systems
- Must have experience in HANA, Mobility/Fiori, SAP Cloud based solutions
- Must have experience in SAP on Oracle & HANA Databases on Unix/Linux & Windows operating systems platform
- Must have experience in sizing, landscape design, strategy design and execution of SAP systems Installations, Migrations and Upgrades
- Must have experience of System refreshes, Backup & Restore, High Availability and Disaster Recovery setup
- Must have experience in administration of SAP Middleware components and Integration
- Must have experience in SAP ABAP & JAVA Stack administration
- Experience with SAP Solution Manager capabilities including Service Desk, CHARM, EWA, RCA etc. required
- Knowledge of Infrastructure including Datacenter operations and Network required
- Knowledge of ITIL tools & processes, MS Office products, Project implementation methodology and Production support desired

Mandatory Non-Technical Skills:

- Ability to independently plan and manage deliverables
- Excellent analytical and problem solving skills
- Ability to collaborate with teams across multiple geographies
- Demonstrated ability to effectively communicate with all levels of the organization
- Ability to work flexible hours based on varying business requirements
- Provides outstanding customer service skills to direct and indirect customers
- Experience in IT, CPG industry preferred

---