Technical Assistance Center Representative

2 weeks ago

Navi Mumbai Mumbai City Mumbai, India Interactive Brokers Full time
Job Description

- Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, java configuration, security protocols by phone, chat and email.
- Problem management with focus on wide scale technical issues.
- As a member of the technical assistance team, you ll assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues.

Qualifications

- 2 year experience in Windows/Mac software and hardware support, connectivity support, Java familiarity.
- Networking and general technical knowledge to troubleshoot issues that pertain to our trading client programs.
- Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.
- Languages: Fluency in English is a must.

Education:

- Bachelors in Information Technology (B.Tech, BE or MCA) or equivalent.

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