Associate, Client Delivery

Job Summary Strategy Implement delivery of MO change projects and improvement remediation programs Identify process improvement opportunities and work closely with management to implement the change Business Implement delivery of MO change projects and improvement remediation programs Identify process improvement opportunities and work closely with management to implement the change Performance Delivery Core contributor to Speed to Market New-To-Bank Client Onboarding CDD Renewals and Static Management delivery and process with the aim to improve time to revenue and client service experience Troubleshoot difficult cases with the relevant stakeholders Proactively identify potential issues concerns and escalate to management for attention support Contribute to the teams BAU productivity at the highest standards Work in partnership with Associates to implement the Global MO model between the countries regions and hubs ensure uniform approach towards implementation of Global MO Model and adherence to DOIs and process notes Key Responsibilities People Talent Lead through example and build the appropriate culture and values Set appropriate tone and expectations from their team and work in collaboration with risk and control partners Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks Employ engage and retain high quality people with succession planning for critical roles Responsibility to review team structure capacity plans Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives Risk Management Responsible for identifying assessing monitoring controlling and mitigating risks to the Group Also an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them The ability to interpret the Group s financial information identify key issues based on this information and put in place appropriate controls and measures Governance Responsible for assessing the effectiveness of the Group s arrangements to deliver effective governance oversight and controls in the business and if necessary oversee changes in these areas Awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role Responsible for delivering effective governance capability to challenge fellow executives effectively and willingness to work with any local regulators in an open and cooperative manner Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters amend items in square brackets to include those that are relevant for your country business function but all should include The Right Environment RM Legal Compliance Credit FM LDU Our Ideal Candidate Document negotiation Complexity Communication Competencies Action Oriented Collaborates Customer Focus Gives Clarity Guidance Manages Ambiguity Develops Talent Drives Vision Purpose Nimble Learning Decision Quality Courage Instills Trust Strategic Mindset Technical Competencies This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you ve applied to If you are invited to take an assessment this is great news It means your application has progressed to an important stage of our recruitment process Visit our careers website 31437