3 Days Left: Operations Lead

4 weeks ago


Mumbai, Maharashtra, India JLL Full time
Job Description

Key Responsibilities:

Account Management and Client Relations:

- Serve as the primary point of contact for the account.
- Develop and maintain strong, strategic relationships with clients and key stakeholders.
- Conduct regular meetings to discuss performance, address concerns, and identify opportunities for improvement.
- Proactively manage client expectations and ensure service delivery aligns with contractual agreements.
- Lead contract negotiations and renewals, working closely with the procurement team.
- Develop and implement account-specific strategies to drive client retention and growth.

Client Satisfaction and Experience:

- Regularly assess client satisfaction through formal and informal feedback mechanisms.
- Develop and implement action plans to address client feedback and improve service delivery.
- Create and maintain a client communication plan, ensuring timely and effective information sharing.
- Anticipate client needs and proactively propose solutions and value-added services.

Strategic Account Planning:

- Develop and execute long-term strategic plans for the account, aligned with client's business objectives.
- Identify and pursue opportunities for account expansion and additional service offerings.
- Collaborate with internal teams to develop tailored solutions for client-specific challenges.
- Stay informed about clients industry trends and business developments to provide relevant insights and recommendations.

Operational Oversight:

- Manage and coordinate all facilities management services, including maintenance, cleaning, security, and other support services.
- Implement and maintain standard operating procedures for all service lines.
- Monitor and evaluate service performance, identifying areas for improvement.

Team Leadership:

- Lead, mentor, and develop a team of facilities management professionals.
- Assign tasks, set priorities, and manage workload distribution.
- Conduct regular team meetings and performance reviews.

Financial Management:

- Oversee account budgets and financial performance.
- Identify cost-saving opportunities and implement efficiency measures.
- Prepare and present financial reports to clients and internal stakeholders.
- Develop pricing strategies for contract renewals and additional services.

Compliance and Risk Management:

- Ensure compliance with health, safety, and environmental regulations.
- Manage and mitigate operational risks.
- Conduct regular audits and inspections to maintain quality standards.

Continuous Improvement:

- Identify and implement process improvements and best practices.
- Stay updated on industry trends and innovations in facilities management.
- Drive initiatives to enhance service delivery and client satisfaction.

Reporting and Analytics:

- Develop and maintain key performance indicators (KPIs) for account performance.
- Prepare regular reports on operational performance, financial metrics, and client satisfaction.
- Analyze data to inform strategic decisions and improvements.

Cross-functional Collaboration:

- Work closely with internal/external teams and all stakeholders to ensure a cohesive approach to client management.
- Facilitate knowledge sharing and best practices across accounts and teams.

Scheduled Weekly Hours:

48
  • 3 Days Left Manager

    3 weeks ago


    Mumbai, Maharashtra, India Mantras2Success Full time

    Designation: Manager - Financial ControllerLocation: MumbaiExperience Range: 3+YearsSalary Range: - upto 24LPAJob Profile:We are looking for a dynamic and results-driven Financial Controller to lead the Group's financial planning, analysis, and control functions. This role will oversee the entire finance operations, including FP&A, P&L management, MIS...


  • Mumbai, Maharashtra, India TATA Power Full time

    Role: Lead Associate - Employee Services & AdministrationLocation: MumbaiQualification: Any GraduateExperience: Minimum 2 YearsRole Overview:We are seeking a Lead Associate - Employee Services & Administration to manage office infrastructure, vendor contracts, employee services, payroll, and event coordination. This role ensures compliance, safety, and...


  • Mumbai, Maharashtra, India ADANI GROUP Full time

    Job Category Facility About Business Adani Group Adani Group is a diversified organisation in India comprising 10 publicly traded companies It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence Adani Group is headquartered in Ahmedabad in the state of Gujarat India Over the years Adani Group...

  • 3 Days Left Team Lead

    3 weeks ago


    Mumbai, Maharashtra, India Linedata Full time

    Job DescriptionAbout UsWHY LinedataLinedata is an award-winning software solutions company. We believe finance matters to our society as much as energy to life and fueling financial transformation is vital for development and leadership.We humanize technology :We are passionate experts who provide investment management and credit communities with innovative,...


  • Mumbai, Maharashtra, India beBeeCustomerExperience Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Customer Experience LeadAbout the Role:We are seeking an experienced leader to oversee customer service operations, driving efficiency and satisfaction.Key Responsibilities:Manage day-to-day customer service operations, ensuring maximum efficiency and customer satisfaction.Lead and manage a team of customer service professionals, setting...


  • Mumbai, Maharashtra, India Udaan Champions Of Change Full time

    Job DescriptionCompany DescriptionUdaan Champions Of Change specializes in empowering individuals and families to preserve their wealth, values, and dreams for future generations. Our mission is to help craft a legacy of financial security, emotional peace, and lasting purpose. We offer services focused on creating seamless and meaningful transitions,...


  • Mumbai, Maharashtra, India DigiChefs Full time

    Designation: Senior CopywriterExperience Required 2-3 yearsLocation: Marol, Andheri EastHybrid Mode: 3 days in office & 2 days in homeJob Responsibilities:• Lead and contribute to client pitches, offering creative insights.• Understand the client's core product or service, target audience, market, and theproblem their offering solves.• Plan monthly...

  • 3 Days Left Manager

    3 weeks ago


    Mumbai, Maharashtra, India Bank of America Full time

    About UsAt Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day One of the keys to driving Responsible Growth is being a great place to work for our...


  • Mumbai, Maharashtra, India Mindshare Full time

    About WPP Media WPP is the creative transformation company We use the power of creativity to build better futures for our people planet clients and communities For more information visit wpp com WPP Media is WPP s global media collective In a world where media is everywhere and in everything we bring the best platform people and partners together...


  • Mumbai, Maharashtra, India Platinum Hospital Private Limited Full time

    Bsc/Msc in Perfusion TechnologyOperate heart-lung machine during open-heart surgeries Monitor blood circulation and manage extracorporeal circulation Collaborate with cardiac surgeons, anesthesiologists, and OT team Ensure safety protocols and manage perfusion-related emergencies Maintain equipment and ensure sterilization proceduresKey Responsibilities:1....