15h Left Technical Support Engineer

WeAreCrowdStrike and our mission is to stop breaches As a global leader in cybersecurity our team changed the game Since our inception our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks Were looking for people with limitless passion a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity Consistently recognized as a top workplace CrowdStrike is committed to cultivating an inclusive remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level Interested in working for a company that sets the standard and leads with integrity Join us on a mission that matters - one team one fight About the Role As a Technical Support Engineer you will be part of a highly skilled talented Customer Support team who work with CrowdStrike customers globally focusing on multiple security product offerings The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting identification of root cause and issue resolution to help them receive the most benefit from their investment The ideal candidate will have the energy and drive to discover and learn new technologies Be fanatical about the customer relentlessly focused on innovation and have limitless passion to drive their unlimited potential This is a high energy fast paced working environment that helps CrowdStrike achieve customer success What Youll Do As a Technical Support Engineer you will be part of a highly skilled Customer Support team who support CrowdStrike customers 24x7 globally Work in a dynamic and exciting technical environment with relentless focus on delighting our customers partners and teammates Demonstrate ownership of customers concerns - assess impact troubleshoot logically engage relevant stakeholders identify root cause and resolve them to the satisfaction of our customers Communicate effectively with internal and external stakeholders Collaborate with them to resolve customer escalations quickly Work with Product experts Engineering to fix bugs or enhance product features Manage time and work to meet or exceed operational goals Learn cutting edge technologies and new product featuresCreate Share Knowledge articles and contribute to mentoring training efforts May be scheduled to work on shifts holidays as per the business requirement What Youll Need 3-8 years experience in Product Technical support role supporting Global enterprise customersOutstanding oral and written communication skills Customer focus Analytical thinking and Logical troubleshooting aptitude Proven experience in troubleshooting and diagnosing issues at the application and operating system level within either Windows Linux or Mac environments Understanding of operating system fundamentals including user and kernel space memory management shared libraries file and network IO Windows registry software distribution etcHands on experience using the tools and techniques to debug problems within either Windows Linux or Mac environmentsAND any of the below specialization domains 1 SIEM SOAR Hands on experience working on log management tool that offers self-hosted options leverages kafka and or containersStrong Skills in container administration orchestrationGood understanding of Regex any query language Certifications in SIEM SOAR platforms would be a plus2 Identity Management Hands on experience in Windows Servers Active Directory MFA Experience with Identity Protection and Zero Trust solutionsc Excellent knowledge of authentication protocols - Kerberos LDAP NTLM SAMLGood understanding of TCP IP and troubleshoot network issues using Wireshark PCAP analysis Operational understanding of networking devices such as Routers Switches and Firewalls would be a plus 3 Cloud Technologies Experience working and troubleshooting in a SaaS cloud environment Proven experience debugging and troubleshooting customer facing API REST interfaces at both the JSON HTTPS browser client side and server-side web service termination but also navigating within the backend cloud architecture which is responsible for fielding the request Good understanding of SaaS components and large-scale databases like Cassandra Kafka Elasticsearch Splunk etc and the role that they play within a cloud service Familiarity with cloud orchestration tools like Docker Kubernetes etcCertification in any common Cloud platforms would be a plus LI-NR1Benefits of Working at CrowdStrike Remote-first cultureMarket leader in compensation and equity awards with option to participate in ESPP in eligible countriesCompetitive vacation and flexible working arrangementsPhysical and mental wellness programsPaid parental leave including adoptionA variety of professional development and mentorship opportunitiesAccess to CrowdStrike University LinkedIn Learning and JhannaOffices with stocked kitchens when you need to fuel innovation and collaborationBirthday time-off in your local countryWork with people who are passionate in our mission and Great Place to Work certified across the globeCrowdStrike is proud to be an equal opportunity and affirmative action employer We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed Our approach to cultivating a diverse equitable and inclusive culture is rooted in listening learning and collective action By embracing the diversity of our people we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation please contact us at for further assistance