Concierge Manager

Job Description

Job Title: Concierge Manager

Location: Goa, India

About Us:

INDULGE is a premier concierge service catering to ultra-high-net-worth individuals across the globe. We specialise in providing bespoke services that meet the unique needs and desires of our distinguished clientele. Our commitment to excellence, discretion, and personalised attention sets us apart in the luxury market.

Job Summary:

As a Concierge Manager, you will be part of our core lifestyle management team, overseeing a group of concierge executives and ensuring the seamless delivery of personalised, high-touch service to our elite clients. This role requires a deep understanding of luxury, strong leadership, and the ability to manage a team operating across rotational shifts to offer 24/7 service.

Work Schedule:

This role involves rotational shift management to ensure continuous support for our global clientele. The three operational shifts are:

- Morning Shift: 9:00 AM – 6:00 PM
- Evening Shift: 3:00 PM – 12:00 AM
- Night Shift: 12:00 AM – 9:00 AM

You must be open to working across all shifts as part of a rotating roster, including weekends and holidays, to meet client needs.

Key Responsibilities:

- Supervise daily concierge operations and ensure consistent, exceptional service delivery across all shifts.
- Mentor and guide a team of lifestyle executives to uphold service standards and handle client requests across time zones.
- Build meaningful relationships with clients to understand their lifestyle preferences and proactively offer tailored solutions.
- Collaborate with a network of premium vendors, partners, and service providers to meet client demands promptly.
- Manage escalations and resolve client concerns with the utmost discretion and professionalism.
- Stay ahead of global luxury trends, exclusive launches, and experiences to curate timely recommendations.
- Implement service SOPs, performance tracking systems, and client feedback loops to continuously raise service quality.
- Generate reports and insights on client satisfaction, service usage, and team performance to inform business strategy.

Qualifications:

- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum 1-3 year of experience in luxury hospitality or client servicing. (Not more than 3 years)
- Open to relocating to Goa.
- Proven ability to lead high-performing teams and deliver white-glove service in a fast-paced environment.
- Strong connections in the luxury space, with access to exclusive experiences, venues, and services.
- Excellent verbal and written communication; multilingual fluency is a strong advantage.
- Highly discreet, with the integrity to handle sensitive client information.
- Tech-savvy with proficiency in CRM tools, Microsoft Office, and client communication platforms.
- Willingness to relocate to Goa and work across rotating shifts including nights and weekends.

What we offer:

- Competitive salary and performance-based incentives
- Opportunity to serve global UHNWI clientele
- Work in a dynamic, fast-paced, and inspiring luxury environment
- Continuous professional development and career growth
- Supportive team culture with hands-on leadership

How to Apply:

Send your resume to advita@indulge.global or apply via LinkedIn.