Senior Dialer Technician

3 days ago

Kolkata India Proclivity Digitech Private Limited Full time

Job Description Senior IT Dialer Technician Proclivity Digitech Pvt. Ltd. (Kolkata) Job Type: Full-Time (Work From Office) Department: IT Experience Required: 5 years in BPO Dialer Support Location: Salt Lake, Kolkata Job Description Proclivity Digitech Pvt. Ltd. is looking for an experienced Senior IT Dialer Technician with strong knowledge of dialer systems used in the BPO industry. The ideal candidate must have hands-on experience working in high-volume operations for Sales and Customer Support teams. You will be responsible for dialer administration, real-time issue resolution, server maintenance, VoIP troubleshooting, and supporting 24/7 operations. Key Responsibilities Manage and configure Vicidial / GoAutoDial / Asterisk dialer systems. Create & maintain inbound, outbound, and blended campaigns. Handle real-time issues: login errors, audio issues, dropped calls, SIP failures, lead loading Troubleshoot VoIP, network, and softphone issues (Zoiper/X-Lite/Eyebeam). Coordinate with telecom carriers and ISPs for DID/SIP/Internet-related concerns. Perform server updates, backups, patches, log cleaning, and security checks. Monitor agent activity and dialer performance throughout the shift. Work with Operations & CS teams to optimize dialer output and system uptime Prepare daily reports and maintain documentation of all configurations. Guide and support junior IT technicians. Required Experience & Skills Minimum 35 years of BPO experience in Kolkata as Dialer Technician / IT Support. Strong understanding of Vicidial, GoAutoDial, Asterisk, SIP, and VoIP technologies. Good knowledge of Linux (CentOS/Ubuntu). Networking skills: LAN/WAN, routers, firewalls, static IPs, VPN. Ability to handle high-pressure situations in night shifts. Experience with US/UK/Australia calling processes preferred. Familiarity with CRM integrations and lead management. Key Attributes Strong troubleshooting ability Fast decision-making under pressure Excellent communication Responsible, punctual, and reliable Ability to support 24/7 operational requirements Work Schedule Full-time (WFO) (6 days in a week) Rotational or fixed shifts depending on requirement Roster offs as per other team members

  • Senior IT Technician

    1 week ago

    Salt Lake, Kolkata, West Bengal, India Proclivity Digitech Pvt Ltd Full time ₹ 2,88,000 - ₹ 3,36,000 per year

    Job Title: IT Dialer TechnicianExperience: 5+ YearsLocation: Kolkata, IndiaCompany: Proclivity Digitech Pvt. Ltd.About Us:Proclivity Digitech Pvt. Ltd. is a fast-growing IT and technology solutions company based in Kolkata, India. We specialize in international BPO, sales, and telematics solutions. We are looking for an experienced and dedicated IT Dialer...

  • Dialer Infrastructure Manager

    7 days ago

    Panchkula, India Lytegen Full time

    Job Description Location: Mohali / Chandigarh, India Shift: Nighttime (U.S. Hours - 12:30 AM - 9:30 AM IST) Type: Full-Time, On-site About The Role We are hiring a Dialer Infrastructure Manager to take full ownership of our high-volume outbound and blended dialer systems. This person will be accountable for system setup, ongoing management, and...

  • Director of Dialer

    1 week ago

    Chandigarh, India Lytegen Full time

    Job Description Location: Mohali / Chandigarh, India Shift: Nighttime (U.S. Hours - 12:30 AM - 9:30 AM IST) Type: Full-Time, On-site About The Role We are hiring a Director of Dialer & VoIP Operations to take full ownership of our high-volume outbound and blended dialer systems. This person will be accountable for system setup, ongoing management, and...

  • Head of Dialer

    1 week ago

    Nagar, Sahibzada Ajit Singh Nagar, India Lytegen Full time

    Job Description Location: Mohali / Chandigarh, India Shift: Nighttime (U.S. Hours - 12:30 AM - 9:30 AM IST) Type: Full-Time, On-site About The Role We are hiring a Head of Dialer & VoIP Operations to take full ownership of our high-volume outbound and blended dialer systems. This person will be accountable for system setup, ongoing management, and...

  • Senior Executive

    2 weeks ago

    Gurugram, India SBI cards Full time

    Job Description About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI...

  • Senior Executive

    2 weeks ago

    Gurugram, Gurugram, India SBI Card Full time

    Job Description About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding...

  • IT Technician

    2 days ago

    Salt Lake, Kolkata, West Bengal, India Proclivity Digitech Pvt Ltd Full time

    Immediate Joiner Required **Responsibilities**: Install, configure, and maintain IT dialer software Troubleshoot and resolve technical issues with IT dialer software Provide technical support to users of IT dialer software Stay up-to-date on the latest IT dialer software trends and technologies Specifically for this role, you will be responsible for...

  • Senior Voip Technican

    2 days ago

    Salt Lake, Kolkata, West Bengal, India Proclivity Digitech Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Title: Dialer IT Technician – VOIP ProcessDepartment: IT / Network OperationsReports To: IT Manager / Technical LeadJob Summary:The Dialer IT Technician is responsible for monitoring, maintaining, and supporting the company's dialer systems, VOIP network, and IT infrastructure. The role involves managing day-to-day dialer operations, troubleshooting...

  • Hiring for Senior Marine Technician

    4 weeks ago

    Kolkata, India 2coms Full time

    Senior Marine Technician We are in search of an experienced and highly skilled Senior Marine Technician. The successful candidate will be responsible for conducting complete overhauls, troubleshooting, and maintenance of marine engines, generators, and auxiliary machinery. This role demands proficiency in mechanical, electrical, hydraulic, and pneumatic...

  • Hiring for Senior Marine Technician

    4 weeks ago

    Kolkata, India 2coms Full time

    Job Description Senior Marine Technician We are in search of an experienced and highly skilled Senior Marine Technician. The successful candidate will be responsible for conducting complete overhauls, troubleshooting, and maintenance of marine engines, generators, and auxiliary machinery. This role demands proficiency in mechanical, electrical, hydraulic,...