General Manager
4 weeks ago
Mandatory Skills
Sales,Team Handing,B2C sales,Customer Satisfaction,Pnl Management,Design,AutoCAD,Interior Design,Modular Kitchen
Job Description
As an General Manager - Sales + Design, you will own the revenue of a region and manage the critical growth and performance metrics of both the business and people. You will take complete ownership of business critical initiatives - product launches, internal process improvements, category expansion, vendor base etc.
Roles & Responsibilities :
- Contribute actively to business decisions through both qualitative inputs and in-depth quantitative analysis.
- Have a strong understanding of both the design requisites and customer experience required to maximize business results.
- Developing, leading, motivating and managing a young and ambitious city team (cohort of Business / Design Managers, Designers etc on a day to day basis).
- Developing the ecosystem for successful Design experience both for the internal teams and the customers.
- Own the quality of Design Closure of Livspace catalogue products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services for the region.
- Ability to drive and meet KPIs such as - successful and timely design sign-offs, snag-free / error free designs, sales / category penetration, C-sat - happy customer experience, E-sat - happy team members.
- Be the voice of the city and customer inside Livspace, so that constant feedback comes in and helps Livspace improve continuously.
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