Head - Shared Services (BFSI)

23 hours ago

Delhi, India Michael Page Full time

About Our Client

Top Financial Services firm setting up their GCC in India

Job Description

1. Leadership & Strategy

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Define and execute the strategic roadmap for the Shared Services function within the GCC.

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Partner with global stakeholders to identify opportunities for process centralization, standardization, and optimization.

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Establish governance, performance metrics, and compliance frameworks aligned with global policies.

2. Service Delivery & Operations

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Build, lead, and scale teams across Finance, HR, Operations, Risk & Compliance, Technology Support, and other critical BFSI processes.

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Ensure delivery of high-quality services within defined SLAs, KPIs, and regulatory requirements.

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Drive continuous improvement and automation initiatives to enhance efficiency, accuracy, and cost-effectiveness.

3. Transition & Change Management

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Lead the migration of global processes to the India GCC, ensuring minimal disruption to business operations.

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Manage vendor transitions, knowledge transfers, and process stabilization.

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Champion change management and foster a strong service-oriented culture.

4. Risk, Compliance & Controls

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Ensure adherence to regulatory, data security, and compliance standards applicable to BFSI shared services.

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Establish robust internal controls, audit readiness, and risk management practices.

5. People & Culture

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Attract, retain, and develop top talent to build a world-class shared services organization.

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Foster a culture of collaboration, accountability, and continuous learning.

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Drive leadership development, succession planning, and employee engagement.

The Successful Applicant

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Experience senior leadership roles in Shared Services / GCC / GIC setups.

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Proven track record of setting up or scaling Shared Services / GCCs in BFSI or other regulated industries.

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Deep understanding of BFSI processes (Finance, Risk, Compliance, Operations, HR, Technology support).

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Strong expertise in process migration, automation, digital transformation, and global stakeholder management.

What's on Offer

- Leadership Role

- Meritocratic Culture

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