Head - Shared Services (bfsi)

1 week ago


Delhi, India Michael Page Full time

Head - Shared Services will be responsible for establishing and leading the Shared Services organization driving process centralization automation and service delivery excellence The role requires building and scaling operations across multiple business functions ensuring seamless integration with global teams and delivering measurable business impact 1 Leadership Strategy Define and execute the strategic roadmap for the Shared Services function within the GCC Partner with global stakeholders to identify opportunities for process centralization standardization and optimization Establish governance performance metrics and compliance frameworks aligned with global policies 2 Service Delivery Operations Build lead and scale teams across Finance HR Operations Risk Compliance Technology Support and other critical BFSI processes Ensure delivery of high-quality services within defined SLAs KPIs and regulatory requirements Drive continuous improvement and automation initiatives to enhance efficiency accuracy and cost-effectiveness 3 Transition Change Management Lead the migration of global processes to the India GCC ensuring minimal disruption to business operations Manage vendor transitions knowledge transfers and process stabilization Champion change management and foster a strong service-oriented culture 4 Risk Compliance Controls Ensure adherence to regulatory data security and compliance standards applicable to BFSI shared services Establish robust internal controls audit readiness and risk management practices 5 People Culture Attract retain and develop top talent to build a world-class shared services organization Foster a culture of collaboration accountability and continuous learning Drive leadership development succession planning and employee engagement Leadership RoleMeritocratic Culture Experience senior leadership roles in Shared Services GCC GIC setups Proven track record of setting up or scaling Shared Services GCCs in BFSI or other regulated industries Deep understanding of BFSI processes Finance Risk Compliance Operations HR Technology support Strong expertise in process migration automation digital transformation and global stakeholder management Top Financial Services firm setting up their GCC in India Leadership Role Meritocratic Culture



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