Site Reliability Engineering Manager

Job Description Job Summary The Technical Manager for Site Reliability Engineering (SRE) will lead a remote team of Site Reliability Engineers, ensuring operational excellence and fostering a high-performing team culture. Reporting to the US-based Director of Systems and Security, this role is responsible for overseeing day-to-day operations, technical mentorship, and strategic alignment with the company's goals. The Technical Manager will act as a bridge between the team and senior leadership, ensuring clear communication, efficient issue resolution, and continuous improvement in service delivery. Job Category Technology Solutions Responsibilities: Provide leadership and management to a remote team of Site Reliability Engineers, ensuring alignment with organizational priorities and goals. Oversee team operations, including incident management, technical support, and infrastructure maintenance. Act as the primary point of escalation for complex technical issues, collaborating with the Director of Systems and Security, Quality Assurance and Product teams as needed. Ensure the team adheres to established SLAs for issue resolution and maintains high customer satisfaction levels. Mentor and develop team members, fostering growth in technical skills, problem-solving abilities, and customer engagement. Lead initiatives to improve operational processes, tools, and workflows, driving greater efficiency and reliability. Collaborate with cross-functional teams, including Product, Engineering, and Operations, to address customer needs and improve platform performance. Facilitate regular team meetings, performance reviews, and one-on-one sessions to ensure clear communication and ongoing development. Maintain and report on key performance metrics, providing insights and recommendations to senior leadership. Stay informed on industry trends and best practices, ensuring the team is equipped with the latest tools and methodologies. Participate in strategic planning and contribute to the continuous improvement of the SRE function. Qualifications: Proven experience managing technical teams, preferably in Site Reliability Engineering, DevOps, or a related field. Strong technical background in cloud computing and infrastructure management, particularly with AWS and Linux-based systems. Demonstrated ability to lead and mentor teams in remote and distributed environments. Excellent written and oral English communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders. Strong problem-solving and decision-making abilities, with a focus on root cause analysis and long-term solutions. Experience with automation tools (Terraform, Ansible, CloudFormation) and CI/CD pipelines. Familiarity with incident management practices and tools, as well as ticketing systems. High attention to detail and a commitment to operational excellence. Bachelor's degree in a technical or quantitative science field, or equivalent work experience. Preferred Qualifications: AWS certification (any level). Experience leading customer-facing technical teams, with a focus on improving service delivery. Knowledge of security best practices and governance in cloud environments. Strong understanding of networking concepts and system architecture. Key Attributes: Empathetic leader who values collaboration, transparency, and accountability. Proactive mindset with a focus on continuous improvement and innovation. Ability to prioritize and manage multiple initiatives in a fast-paced environment. Strategic thinker who can align team efforts with broader organizational objectives. Passion for enabling team growth and fostering a culture of learning and development. Job Location: Kolkata Rotational Shift Budget: 12 LPA