Site Reliability Engineering Manager

4 days ago

Kolkata, India CloudHire Full time

Description : - Provide leadership and management to a remote team of Site Reliability Engineers, ensuring alignment with organizational priorities and goals.- Oversee team operations, including incident management, technical support, and infrastructure maintenance.- Act as the primary point of escalation for complex technical issues, collaborating with the Director of Systems and Security, Quality Assurance and Product teams as needed.- Ensure the team adheres to established SLAs for issue resolution and maintains high customer satisfaction levels.- Mentor and develop team members, fostering growth in technical skills, problem-solving abilities, and customer engagement.- Lead initiatives to improve operational processes, tools, and workflows, driving greater efficiency and reliability.- Collaborate with cross-functional teams, including Product, Engineering, and Operations, to address customer needs and improve platform performance.- Facilitate regular team meetings, performance reviews, and one-on-one sessions to ensure clear communication and ongoing development.- Maintain and report on key performance metrics, providing insights and recommendations to senior leadership.- Stay informed on industry trends and best practices, ensuring the team is equipped with the latest tools and methodologies.- Participate in strategic planning and contribute to the continuous improvement of the SRE function.Qualifications : - Proven experience managing technical teams, preferably in Site Reliability Engineering, DevOps, or a related field.- Strong technical background in cloud computing and infrastructure management, particularly with AWS and Linux-based systems.- Demonstrated ability to lead and mentor teams in remote and distributed environments.- Excellent written and oral English communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.- Strong problem-solving and decision-making abilities, with a focus on root cause analysis and long-term solutions.- Experience with automation tools (Terraform, Ansible, CloudFormation) and CI/CD pipelines.- Familiarity with incident management practices and tools, as well as ticketing systems.- High attention to detail and a commitment to operational excellence.- Bachelors degree in a technical or quantitative science field, or equivalent work experience.Preferred Qualifications : - AWS certification (any level).- Experience leading customer-facing technical teams, with a focus on improving service delivery.- Knowledge of security best practices and governance in cloud environments.- Strong understanding of networking concepts and system architecture.Key Attributes : - Empathetic leader who values collaboration, transparency, and accountability.- Proactive mindset with a focus on continuous improvement and innovation.- Ability to prioritize and manage multiple initiatives in a fast-paced environment.- Strategic thinker who can align team efforts with broader organizational objectives.- Passion for enabling team growth and fostering a culture of learning and development. (ref:hirist.tech)

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