Cyber Hardening

2 days ago

Pune India Zensar Technologies Full time

Job Description Job Description CMDB/Discovery Analyst III The CMDB/Discovery Analyst III should excel in ServiceNow discovery, event management, and CMDB data integrity. As a core team member, they will develop and execute plans for essential data collection, ensuring data accuracy and compliance with standards. The CMDB/Discovery Analyst will also offer process recommendations, participate in CMDB governance activities, and contribute to process automation. Collaboration with other teams to establish relationship and data standards will be a key aspect of this role. Requirements - Perform operational activities following Configuration Management policies and procedures. - Collaborate with process and application owners to document mapping requirements related to capturing configuration data and develop technical specifications and solutions. - Collect and report on relevant metrics as required. - Create and implement a process to obtain and document key prerequisites, such as application credentials and access rules, to create and validate service maps for key applications. - Develop, implement, and maintain a monitoring process to ensure the continuous accuracy of application service relationships. - Document any issues or obstacles encountered during CI relationships, including any requests for assistance. - Map relationships between Configuration Items (CIs), business services, and applications. - Track, document, and update the relationships and dependencies of services. - Develop clear and concise technical and process documentation to support teams and processes. - Monitor CMDB health and resolve conflicts between data sources. - Interpret Discovery logs and data to diagnose issues. - Act as a supplemental resource to the ITSM team when assistance is needed on projects, including integrations or mid-servers. - Ensure that discovery applications are functioning correctly to integrate data and support the registration of new Assets/Configuration Items (CIs). - Stay current on relevant technologies and best practices related to Configuration Management. Preferred Knowledge, Skills, And Abilities - Two to three years of in-depth experience working with Configuration Management (CM)/CMDB, Discovery, and Service Mapping in an enterprise environment. - Strong background in ServiceNow and the ServiceNow CMDB. - Fundamental knowledge of Cloud Technology (Google, AWS, Azure). - Excellent written and oral communication skills, with the ability to communicate effectively to both technical and non-technical audiences. - Self-starter capable of working with limited supervision. - Strong team player with a passion for ITSM excellence. - Interpersonal skills such as facilitation, negotiation, and collaboration with various internal stakeholders. - Ability to manage multiple projects in a fast-paced environment. - Preferred experience with MS O365. - Bachelor's Degree in computer science, Information Systems, Business Administration, or related field, or equivalent work experience. - ITIL V3/V4 certification is strongly preferred.

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