Cyber Hardening

4 weeks ago

Pune, India Zensar Technologies Full time

CMDB/Discovery Analyst III

The CMDB/Discovery Analyst III should excel in ServiceNow discovery, event management, and CMDB data integrity. As a core team member, they will develop and execute plans for essential data collection, ensuring data accuracy and compliance with standards. The CMDB/Discovery Analyst will also offer process recommendations, participate in CMDB governance activities, and contribute to process automation. Collaboration with other teams to establish relationship and data standards will be a key aspect of this role.

Requirements

  • Perform operational activities following Configuration Management policies and procedures.

  • Collaborate with process and application owners to document mapping requirements related to capturing configuration data and develop technical specifications and solutions.

  • Collect and report on relevant metrics as required.

  • Create and implement a process to obtain and document key prerequisites, such as application credentials and access rules, to create and validate service maps for key applications.

  • Develop, implement, and maintain a monitoring process to ensure the continuous accuracy of application service relationships.

  • Document any issues or obstacles encountered during CI relationships, including any requests for assistance.

  • Map relationships between Configuration Items (CIs), business services, and applications.

  • Track, document, and update the relationships and dependencies of services.

  • Develop clear and concise technical and process documentation to support teams and processes.

  • Monitor CMDB health and resolve conflicts between data sources.

  • Interpret Discovery logs and data to diagnose issues.

  • Act as a supplemental resource to the ITSM team when assistance is needed on projects, including integrations or mid-servers.

  • Ensure that discovery applications are functioning correctly to integrate data and support the registration of new Assets/Configuration Items (CIs).

  • Stay current on relevant technologies and best practices related to Configuration Management.

Preferred Knowledge, Skills, and Abilities:

  • Two to three years of in-depth experience working with Configuration Management (CM)/CMDB, Discovery, and Service Mapping in an enterprise environment.

  • Strong background in ServiceNow and the ServiceNow CMDB.

  • Fundamental knowledge of Cloud Technology (Google, AWS, Azure).

  • Excellent written and oral communication skills, with the ability to communicate effectively to both technical and non-technical audiences.

  • Self-starter capable of working with limited supervision.

  • Strong team player with a passion for ITSM excellence.

  • Interpersonal skills such as facilitation, negotiation, and collaboration with various internal stakeholders.

  • Ability to manage multiple projects in a fast-paced environment.

  • Preferred experience with MS O365.

  • Bachelor's Degree in computer science, Information Systems, Business Administration, or related field, or equivalent work experience.

  • ITIL V3/V4 certification is strongly preferred.

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