Cluster Manager

5 days ago


Mumbai, India Acme Services Full time

Job Description Business Development - Responsible for the Top and Bottom line achievement. - P&L Handling - Franchisee Handling - Monitors the sales of the cluster and gives input improve sales consistently. - Reviews of the outlet performance. - Checks and ensures the adherence of the Standard Operations Procedures of salon.. - Ensures that Quality Audits are done and the score is obtained. - Educate & Guide Franchise Partners and ensure FOFO salons top line are achieved. - Follow up with projects and vendor for new salon opening. - Identify the potential location for opening the new salon with in the cluster. - Ensure new salon achieve its target with in the short time. Customer Management - Ensures that Customer Relationship Management (CRM) is uniform across the cluster. - Handles and records all critical customers complaints and address all the complaints with in 48 hours. - Directly meets the customer and apologies when needed. Marketing & Promotions - Partners with external bodies for BTL tie ups - Ensures the Visual Merchandising is in place and updated regularly. - Ensures that the Marketing collaterals and other promotional materials reaching the salon well in advance. - Studies the marketing activities of competitors to bring in new / unique concepts. Management Information System (MIS) - Prepares and sends daily, weekly, monthly sales reports. - Does competitor sales (Value and Volume) analysis on regular basis. Employee Management. - Recruits team members for existing and upcoming salons. - Prepares Duty Roasters, Monitor attendances, handles leave, coordinates with HRD - Motivates and Appraises Salon Managers on monthly basis. - Identifies Training Needs and Nominates his / her team members for Training Programs - Handles Employee Grievances, Warnings and Show- Cause notices, suspensions and terminations.as per policy.


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