Director of Dialer
2 days ago
Location: Mohali / Chandigarh, India Shift: Nighttime (U.S. Hours – 12:30 AM – 9:30 AM IST) Type: Full-Time, On-site About the Role We are hiring a Director of Dialer & VoIP Operations to take full ownership of our high-volume outbound and blended dialer systems. This person will be accountable for system setup, ongoing management, and performance optimization across all departments — sales, customer service, recruitment, and support. The ideal candidate has a strong BPO/call center background, is fluent in managing large-scale dialer operations (100,000+ dials/day), and has deep technical knowledge of VoIP, DID reputation, and dialer metrics. Leadership and management experience is a plus, but above all, this person must be a technical and operational expert who stays on top of everything, every day. Requirements Key Responsibilities - Dialer Administration - Configure, manage, and maintain multiple dialer/VoIP platforms (Convosso, Five9, ReadyMode, Dialpad, RingCentral, or others as needed). - Handle scaling systems capable of 100,000+ daily outbound dials with consistent performance. - Ensure DID reputation is maintained and protected. - Performance Monitoring & Optimization - Track and analyze dialer KPIs: connect rates, drop rates, call quality, agent utilization, campaign results. - Optimize dialing modes, pacing, call routing, and reporting. - Continuously fine-tune campaigns for maximum efficiency and compliance. - Systems & Technical Support - Troubleshoot dialer, SIP/VoIP, CRM integrations, and API connections. - Ensure uptime and reliability across all departments relying on dialer lines. - Train and support users on proper dialer usage. - Compliance & Risk Management - Oversee adherence to DNC/TCPA and other compliance standards. - Implement safeguards to minimize risk in high-volume outbound environments. - Cross-Department Support - Enable sales, customer service, recruitment, and admin teams with optimized dialer access. - Provide reporting and insights to leadership on performance and trends. Skills & Qualifications - 5+ years of BPO/call center operations experience with direct dialer ownership. - Proven track record of running high-volume outbound campaigns (100,000+ daily dials). - Strong technical background: VoIP/SIP, DID management, integrations, troubleshooting. - Hands-on experience with major dialer platforms (Convosso, Five9, ReadyMode, Dialpad, RingCentral, or similar). - Analytical mindset: able to read data and translate it into performance improvements. - Highly accountable, detail-oriented, and proactive. Benefits - Competitive Compensation – Attractive salary package with performance-based incentives. - Global Exposure – Direct collaboration with U.S. leadership and cross-border teams. - Career Growth – Clear progression path toward senior leadership roles in a fast-scaling company. - Impact-Driven Work – Be part of the renewable energy sector and contribute to sustainability. - Professional Development – Opportunities to lead cross-functional projects, implement global best practices, and upskill through learning initiatives. - Collaborative Culture – Work with driven, talented peers in an inclusive and supportive environment. - Work Stability & Vision – Join a company with strong long-term growth plans and a mission-driven culture. - Leadership Autonomy – Freedom to design and execute operations strategies, with the trust of global leadership. - Recognition & Rewards – Regular acknowledgment for high performance and impact delivered.
-
Director of Call Center
10 hours ago
Sahibzada Ajit Singh Nagar, India Lytegen Full time(Strategic Leader for High-Performance Outbound Sales Operations)** About the Role We are hiring a world-class Director of Call Center — someone who has built, scaled, and led large outbound sales call centers (400–500+ seat environments), understands the front-end and back-end operations better than anyone else, and can architect our entire call-center...
-
Director of Call Center-US Outbound Sales
3 days ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeWe are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth.What You Will Own Hire and build the teamOwn the...
-
Director of Engineering
10 hours ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeWe are hiring a Director of Engineering to design, build, and scale the full technology foundation for our rapidly growing U.S.–based solar operations and sales organization. This is a critical senior technical leadership role for someone who can understand business needs at a deep level and transform them into clean, automated, scalable systems. You will...
-
Director of Call Center
10 hours ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeWe are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth. What You Will Own 1. Hire and build the team Own...
-
Director Law College
2 weeks ago
Gautam Buddha Nagar, India Accurate Group of Institutions Full timePosition: Director – Law College 🔹 Institution: Accurate Group of Institutions, Greater NoidaAccurate Group of Institutions invites applications for the position of Director – Law College. We are looking for a dynamic and visionary academic leader with proven experience in managing and scaling a Law School.✨ Who Should Apply We require candidates...
-
Director Law College
2 weeks ago
Gautam Buddha Nagar, India Accurate Group of Institutions Full timePosition: Director – Law College 🔹 Institution: Accurate Group of Institutions, Greater NoidaAccurate Group of Institutions invites applications for the position of Director – Law College. We are looking for a dynamic and visionary academic leader with proven experience in managing and scaling a Law School.✨ Who Should Apply We require candidates...
-
Director Law College
2 weeks ago
Gautam Buddha Nagar, India Accurate Group of Institutions Full timePosition: Director – Law College 🔹 Institution: Accurate Group of Institutions, Greater NoidaAccurate Group of Institutions invites applications for the position of Director – Law College. We are looking for a dynamic and visionary academic leader with proven experience in managing and scaling a Law School.✨ Who Should Apply We require candidates...
-
Director Law College
2 weeks ago
Gautam Buddha Nagar, India Accurate Group of Institutions Full timePosition: Director – Law College Institution: Accurate Group of Institutions, Greater Noida Accurate Group of Institutions invites applications for the position of Director – Law College . We are looking for a dynamic and visionary academic leader with proven experience in managing and scaling a Law School. ✨ Who Should Apply We require candidates...
-
Director Law College
2 weeks ago
Gautam Buddha Nagar, India Accurate Group of Institutions Full timePosition: Director – Law College Institution: Accurate Group of Institutions, Greater Noida Accurate Group of Institutions invites applications for the position of Director – Law College . We are looking for a dynamic and visionary academic leader with proven experience in managing and scaling a Law School. ✨ Who Should Apply We require candidates...
-
Director of Brand Management
2 weeks ago
Gautam Buddha Nagar, India Accurate Group of Institutions Full timeDirector – PGDM Location: Greater Noida We are seeking a dynamic and visionary leader to head our flagship Post Graduate Diploma in Management (PGDM) Program . The Director will be responsible for providing academic, administrative, and strategic leadership to ensure that the PGDM program maintains its reputation for excellence, innovation, and industry...
