Director of Call Center-US Outbound Sales
5 hours ago
We are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth.What You Will Own Hire and build the teamOwn the full hiring funnel for agents, team leads, and future floor managers, working with internal recruiters and making final hiring decisions.Scale and manage performanceRun the floor during shifts, drive core KPIs (dials, contacts, talk time, appointments or sales, conversion rate) and hold team leads and agents accountable to clear targets.Execute training and qualityUse existing and help improve onboarding, scripts, rebuttals, and QA processes to ramp new hires quickly, review calls regularly, and coach team leads on how to improve their teams.Handle operations and schedulingSet and manage shift schedules, attendance, adherence to US hours, and correct use of the dialer, CRM, and lead lists, while keeping data and dispositions clean. Report and communicate with US leadershipAct as the single point of contact for the India call center, sending clear weekly updates on headcount, hiring pipeline, performance trends, and any issues or risks.Requirements Deep call center leadership experienceAt least 7 years in call center or BPO operations with 3 to 5 years managing outbound sales teams calling the US and direct responsibility for a floor of at least 40 reps.Proven hiring and scaling track recordDemonstrated success hiring, ramping, and retaining outbound sales agents and team leads in volume, ideally scaling a team toward 80 to 100 seats.Strong grasp of outbound sales and toolsSolid understanding of outbound sales metrics and levers, with hands on experience using dialers and CRMs in a high volume environment.Communication and coaching strengthExcellent spoken and written English and the ability to coach agents on accent, tonality, call control, and following scripts without sounding robotic.Builder mindset and ownershipComfortable working a permanent night shift, taking full ownership of results, making tough calls on performance, and treating the center as your own business unit. Benefits Opportunity to use your experience and judgment to build a high-performing outbound sales team from the ground up. Significant ownership and autonomy in shaping the culture, standards, and leadership bench of a 100+ seat call center. Professional development support, including training, tools, and resources to help you build and manage a world class team.
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Call Center Manager-US Outbound Sales
7 days ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeWe are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth. What You Will Own 1. Hire and build the team Own...
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Head of Call Center Operations
5 hours ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeDescription We are a fast growing US based company building a high performance outbound sales call centre. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth.What You Will Own Hire and build the...
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Head of Call Center Operations
17 hours ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeDescription We are a fast growing US based company building a high performance outbound sales call centre. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth. What You Will Own 1. Hire and build...
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Head of Call Center Operations
5 hours ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeDescription We are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth.What You Will Own Hire and build the...
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Call Center Training
17 hours ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeDescription We are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth. What You Will Own 1. Hire and build...
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Us Sales Executive
5 days ago
Sahibzada Ajit Singh Nagar, India LookMyTicket Tours and Travels Pvt. Ltd. Full time**Roles & Responsibilities**: **SALES FOR US INTERNATIONAL** 1. Sales Executive for US Sales Process. 2. Air Ticketing Inbound Outbound US Sales. 3. Knowledge of GDS Amadeus. 4. Possess excellent communication skills and strong business telephone communication skills. 6. Should be open to work in rotational shifts. 7.Experienced and Fresher’s both...
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International Sales Executive
2 weeks ago
Sahibzada Ajit Singh Nagar, India Zigsaw Full timeInternational Sales executive ( Carrier Sales ) Department – USA Dispatch Location: Industrial Area, Phase 8, Mohali Experience: 1+ years (preferably in International Sales Process) Candidate should have international sales experience in any industry ( US, UK , Australia ETC any of country experience) Both side cab - Available Timing : 6:30 PM - 3:30 AM 5...
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Call Center Executive
2 weeks ago
Gautam Budh Nagar, India OMAX WATCHES IND PVT LTD. Full timeCall our sales executives and take feedback from them. handle inbound and outbound calls.looking for a experience girl. **Salary**: From ₹10,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Call center: 1 year (preferred) - tele sales: 1 year (preferred) - total work: 1 year...
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Quality Assurance Auditor
2 weeks ago
Sahibzada Ajit Singh Nagar, India Chandigarh Group Of Colleges Full timeJob Title: Quality Auditor – Call Center (Education Sector)Location: MohaliOrganization: Chandigarh Group of Colleges Landran Campus ,MohaliExperience Required: 5+ Years in Call Center / BPO (Education domain preferred)About the Role:We are looking for a Quality Auditor to ensure excellence in call handling and communication quality within our education...
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Quality Assurance Auditor
2 weeks ago
Sahibzada Ajit Singh Nagar, India Chandigarh Group Of Colleges Full timeJob Title: Quality Auditor – Call Center (Education Sector)Location: MohaliOrganization: Chandigarh Group of Colleges Landran Campus ,MohaliExperience Required: 5+ Years in Call Center / BPO (Education domain preferred)About the Role:We are looking for a Quality Auditor to ensure excellence in call handling and communication quality within our education...
