Senior Officer, Specialist, Operations, Shared Services, Consumer Banking Group

Business Function As the leading bank in Asia DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions As a market leader in the consumer banking business DBS has a full spectrum of products and services including deposits investments insurance mortgages credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage Our financial solutions are not only the best in the business - they were made just right for you Job Purpose This position exists due to the need for processing the specialised service desk in branch operations for the Cluster and for ensuring smooth functioning of the branch set ups in the Cluster This position is expected to accomplish a clean audit rating by handling transactions in line with regulatory and internal guidelines and also to meet the expectations of internal and external clients Requirements Handle Processing of Trade FCY remittance Capital account transactions and specialised operations of branches as per defined SOPs and in line with regulatory and compliance guidelines Adherence to agreed TATs with business thereby ensuring customer satisfaction Ensure that the process controls are implemented at the branches as per the timelines specified and strictly adhered as per the changes MONITORING OF Inwards in NOSTRO Handle exceptions and deferrals and ensure closure within timelines Ensure MIS and reports are submitted in a timely manner Improving day 1 preparedness for inspections Maintain Satisfactory audit performance No high risk points and reduce number of medium risk findings Overall reduction by at-least 50 on Audit findings All Stake-holder management Internal External Self Learning Multi-tasking Job Duties Handle Processing of Trade operations FCY remittance Capital account transactions and specialised operations with zero errors Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction Ensure all transactions received Trade FCY Wealth management Retail servicing CMS Cheque Clearing are raised in a timely manner and all reconciliation activities are performed Ensure timely receipt and submission of regulatory and other reports by the Branches 5 Any other job duty and responsibility assigned by Operations Head RoH from time to time or on adhoc basis Record keeping of all documents as per banks process and policy along with archival on a timely basis Monthly branch health and Governance checks for audit readiness Liaising and Coordinating with regulators for approvals if any Core Competencies - Core understanding of Regulatory framework for Banking business Strong on interpretation and assessment of Regulatory guidelines Diagnostic skills and rigorous approach to problem solving Strong Communication negotiation and objection management skills Strong formal presentation skills to gain acceptance to solutions both internally and externally Attention to detail Tenacious Eye for detail and ability to manage objections Competencies Experience - 10 years of Compliance experience in Banking Industry Knowledge of banking and financial services regulations circulars Knowledge on all regulations of RBI Sound knowledge of the overall banking environment primarily pertaining to both Retail Corporate Banking Technical Competencies Good Computer Knowledge Work Relationship Effective communication between self and superior Inter-personal skills team player Display of RED Attitude Reliable Easy to deal with Dependable DBS India - Culture Behaviors DBS is committed to building a culture where all employees are valued respected and their opinions count We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment Expected value driven behaviors are Ensure Customer Focus by Delighting Customers Reduce Complaints Build Pride and Passion to Protect Maintain and Enhance DBS Reputation Enhance Self Knowledge Skills and develop Competencies aimed at continuous improvement Maintain the Highest Standards of Honesty and Integrity