Executive - Customer Service

2 weeks ago

Mumbai Maharashtra, India CAE Full time

About This Role Total no of positions - 4 Position Type - Contingent Contract Timing Rotational shift 6 days working They must possess a professional attitude towards customers The representative should also demonstrate a positive attitude while handling customers They should also communicate well with customers through numerous communication channels Coordinate with Vendors for managing transport pilot lounge stationery goods inward and outward The employee must also identify causes that led to customer complaints and then resolve them with possible solutions They should also have in-depth knowledge about business based on which they can manage customer complaints The staff must also record customer feedback for process improvement as per company process Communicate and coordinate effectively with internal departments Maintain customer database as per company process Follow company process accurately and efficiently Skill Set required Candidates must hold a general education degree or a basic high school diploma The candidate should always be calm and patient with customers Candidates must have basic skills in computers Candidates with relevant experience in customer service are a preference High level of professionalism you are one of the faces of the company Ability to handle stress Excellent verbal and communication skills Organized and Multi-tasking Ability to learn other software systems relatively easily Good writing skills email etiquette Team player Empathy Confidentiality Qualification Graduate degree of any management branches with 1-2 years experience in front end desk executive is preferred Position Type Regular CAE thanks all applicants for their interest However only those whose background and experience match the requirements of the role will be contacted Equal Opportunity Employer CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race nationality colour religion sex gender indentity and expression sexual orientation disability neurodiversity veteran status age or other characteristics protected by local laws If you don t see yourself fully reflected in every job requirement listed in the job posting we still encourage you to reach out and apply At CAE everyone is welcome to contribute to our success Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process If you need assistance to submit your application because of incompatible assistive technology or a disability please contact us at

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