Assistant Manager

Job Description Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Manager,Instructional Designer looking for an Instructional Designer who will provide creative and technical expertise in building interactive and engaging learning solutions to the Customer Support organization. We&rsquore looking for someone with a deep understanding of the learning systems and design principles involved in creating digital and in-person learning experiences, rooted in subject matter expertise, that ultimately create a better customer support experience. Responsibilities - Utilize instructional design, adult learning principles and innovation strategies in the conception, design and development of Instructor-led and eModule training experiences - Collaborate with subject matter experts on course design and development to translate business content and new product launch information into learner-centered experiences - Apply fundamental research skills to instructional design projects - Create new hire training materials for various support areas - Examine training products to see that they reflect an understanding of the diversity of learners and groups of learners - Design, create and oversee the creation of a variety of materials utilizing various tools Qualifications we seek in you Minimum Qualifications - Bachelor%27s Degree and good experience in instructional - Experience creating learning materials both inside and outside of an LMS - Experience working in a fast-paced environment and ability to manage projects, deliverables, and workload, with a varying degree of complexity and difficulty - Communication and relationship-building skills, as this role requires cross-functional collaboration with diverse - Excellent written and verbal communication - Ability to set and communicate clear - Ability to work effectively and achieve results in ambiguous Why join Genpact . Lead AI-first transformation - Build and scale AI solutions that redefine industries . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career&mdashGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills . Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace . Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.