Helpdesk Senior Associate

Req ID 325692 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Senior Associate - L2 technical guidance to join our team in Noida Uttar Pradesh IN-UP India IN Position Overview At NTT DATA we know that with the right people on board anything is possible The quality integrity and commitment of our employees are key factors in our company s growth market presence and our ability to help our clients stay a step ahead of the competition By hiring the best people and helping them grow both professionally and personally we ensure a bright future for NTT DATA and for the people who work here NTT DATA Inc currently seeks an Helpdesk Associate to join our team in Noida Roles and responsibilities Position s General Duties and Tasks Required Candidate should be technically sound with Windows Troubleshooting with registry edit No Boot No internet optimization MAC optimization mac troubleshooting MDM Autopilot Devices Setup SCCM Amazon Workspaces Citirx Active Directory basic troubleshooting Outlook troubleshooting Printer Troubleshooting External Monitor troubleshooting docking station Network drives Typically the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization to ensure that all on-line system problems are resolved in an accurate and timely manner Shift Rotational shift Qualification Graduate with relevant experience knowledge in a technical support role - Knowledge of troubleshooting Windows 10 Win 8 Operating system PC Hardware Basic Knowledge of Internet Explorer Networking Messaging and MS Office COTS applications etc Must be able to speak fluent English possess excellent writing and comprehension skills with excellent customer handling skills About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us at NTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click